Marie Dawson
Brandon,Fl
Summary
Dedicated Customer Service Specialist and Patient Services providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
8
8
years of professional experience
Work History
Case Manger
Patient Access Specialist
AssistRx
12.2022 - Current
- Gathers patient data, addresses the needs of the patient and reviews insurance benefits.
Pre Kidney-Assistance
Pre Kidney-Coordinator
Tampa General
12.2020 - 12.2022
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence
- Answered phone calls by 3 rings and asked appropriate questions to determine which department or staff member could be of service
- Collaborated in meetings with management, took meticulous notes and distributed minutes to attendees
- Answered and routed telephone calls and took messages
- Obtained scanned records and uploaded to the database
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Assisted with research projects related to advances in technology impacting safety protocols surrounding the use of personal protective equipment.
- Calibrated measuring instruments used in production processes according to established standards.
Administrative Secretary
HCA Transplant Institute
02.2016 - 12.2019
- Gathers patient data, addresses the needs of the patient and reviews insurance benefits
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence
- Answered phone calls by 3 rings and asked appropriate questions to determine which department or staff member could be of service
- Collaborated in meetings with management, took meticulous notes and distributed minutes to attendees
- Answered and routed telephone calls and took messages
- Obtained scanned records and uploaded to the database
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Performed data entry into various databases used by the organization.
- Maintained database of customer information such as contact details and purchase history.
- Prepared agendas for meetings and took minutes.
Education
Associates: Science -
Columbia College
Columbia, MOSkills
- Answers inbound calls
- Makes outbound calls
- Handles difficult customer situations
- Conducts follow-up with customers
- Individual instruction
- Computer proficient
- Microsoft Office
- Critical thinking
- Customer service
- Product Knowledge
- Attention to Detail
- Multitasking
- Empathy
- Conflict Resolution
- Time Management
- Multitasking
- Positive Attitude
- Active Listening
Additional Information
I have trained new hires with my current position. I currently hold a 100% QA scores. I work well with others I am a team player. I can work with other are alone well. I am a fast learner and try to perfect whatever job that is given to me.
Leadership Experience
- Traveling
- Community outreach & Public Speaking
Personal Information
Title: ASSISTANT MANAGER
References
Available upon request.
Timeline
Case Manger
Patient Access Specialist
12.2022 - Current
Pre Kidney-Assistance
Pre Kidney-Coordinator
12.2020 - 12.2022
Administrative Secretary
HCA Transplant Institute
02.2016 - 12.2019
Associates: Science -
Columbia College
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