Maritza Arredondo
Oklahoma City,OK
Summary
Dynamic professional with a proven track record at Variety Care Patient Access Center, excelling in HIPAA compliance and delivering exceptional customer service. Skilled in patient registration and adept at fostering positive customer relationships, I bring Spanish fluency and a professional telephone demeanor to enhance team performance and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Patient Access Coordinator
Variety Care Patient Access Center
Oklahoma City, OK
10.2019 - Current
- Maintained client confidentiality according to HIPAA regulations at all times.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
- Scheduled appointments for patients using the electronic health records system.
- Maintained a high level of professionalism when dealing with difficult customers.
Sales Associate
Cricket Wireless
Oklahoma City, OK
07.2014 - 10.2019
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
- Conducted regular follow-up calls to ensure customer satisfaction with purchased products or services.
Education
GED -
Oklahoma State Department of Education
Oklahoma City05-2024
Skills
- Patient registration
- HIPAA compliance
- Spanish fluency
- Insurance verification
- Appointment scheduling
- Positive and professional
- Strong teamwork
- Professional telephone demeanor
- Inbound and outbound calling
- Customer service
Timeline
Patient Access Coordinator
Variety Care Patient Access Center
10.2019 - Current
Sales Associate
Cricket Wireless
07.2014 - 10.2019
GED -
Oklahoma State Department of Education
Similar Profiles
Kamille JacksonKamille Jackson
NA at Patient Access CareNA at Patient Access Care
Dawn McLaughlinDawn McLaughlin
Manager at MEDSTAR WASHINGTON HOSPITAL CENTER, Patient Access ServicesManager at MEDSTAR WASHINGTON HOSPITAL CENTER, Patient Access Services
Lisha MerrymanLisha Merryman
Director of Medical Support at Patient First Urgent Care Center And Primary CareDirector of Medical Support at Patient First Urgent Care Center And Primary Care