Kiana Colon
Clarkston
Summary
Experienced dental professional with a comprehensive background in both clinical and administrative roles. Proficient in dental insurance coordination, including insurance verification, claims processing, and patient financial management. Skilled in chairside assistance, radiography, sterilization, and assisting in various dental procedures. Experienced in treatment planning, patient education, scheduling, and maintaining office efficiency in fast-paced environments. Adept at managing patient inquiries, ensuring high-quality care, and supporting dental teams with strong communication, problem-solving, and organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Insurance Biller
Frankel Dentistry -Oregon
04.2024 - Current
- Process dental claims, ensuring accuracy and compliance with insurance guidelines, and submit claims to insurance providers for timely reimbursement.
- Verify patient insurance information, including eligibility and coverage details, to facilitate seamless billing and avoid claim rejections.
- Review and post payments from insurance companies and patients, reconciling accounts and resolving discrepancies efficiently.
- Manage patient billing inquiries, providing clear explanations of charges, payment options, and insurance benefits to ensure a positive patient experience.
- Maintain up-to-date and accurate records of billing information, ensuring compliance with regulatory requirements, confidentiality standards, and company policies.
Dental Coordinator
360Care
10.2023 - 04.2024
- Manage the denture inventory for the state of Tennessee independently, overseeing shipping, receiving, and scheduling to ensure timely and efficient delivery of services.
Recognized with an award for exceptional organizational skills in managing Tennessee's denture inventory and ensuring smooth operations.
Coordinate dental care services across over 85 nursing homes in Tennessee, scheduling appointments for up to 160 residents per facility and ensuring resource efficiency.
Liaise with Power of Attorneys (POAs) to ensure optimal care for residents and maintain high levels of customer satisfaction while managing billing processes and insurance verification.
Proficient in using proprietary scheduling software, Microsoft Office Suite (Excel, Word, Outlook), and maintaining accurate records to ensure compliance with regulatory standards and facilitate seamless administrative tasks.
Dental Assistant
ADVANCED DENTAL CONCEPTS
10.2019 - 10.2023
- Provide comprehensive clinical support in dental procedures, including extractions, implants, crowns, bridges, root canals, and orthodontics, while assisting with four-handed dentistry to ensure patient comfort and procedural efficiency.
- Utilize CEREC technology for designing and fabricating crowns, take precise dental impressions, and assist with Invisalign treatment planning, ensuring high-quality care and timely treatment outcomes.
- Perform and interpret dental X-rays (PA, bitewing, panoramic) and maintain patient records using EHR systems, ensuring HIPAA compliance and accurate documentation.
- Adhere to strict infection control protocols and sterilization procedures, maintaining a clean, safe, and organized clinical environment.
- Manage office operations, including inventory control, patient scheduling, and coordination with dental labs, ensuring smooth clinic workflow and enhanced patient satisfaction.
Education
Associate of Applied Science - Dental Hygiene
College Credit- Owens Community College
Perrysburg, OH05-2027
Esthetician Licensing - Esthetician
Michigan College of Beauty
Waterford, MI02.2023
College Credit - Dental Hygiene
Florida Southwestern State College
Fort Myers, FL01.2021
High School Diploma -
Clarkston High School
Clarkston, MI06.2019
Skills
- Dental Terminology
- Billing process management
- Treatment planning (scheduling and recall management)
- Insurance Verification and claims processing
- CDT codes and billing compliance
- Eaglesoft Dental Software Proficiency and EHR proficiency
- Infection and sterilization control
- X-ray certified, CEREC certified, HIPPA certified
- MS Office (Word, Excel, PowerPoint)
- Financial coordination and patient collections
- Excellent communication and customer service
- Dental Billing and Insurance Processing
- Training and development
- Multitasking in a fast-paced environment
Certification
- Radiology Certification, Present
- Lash lift and tint certification, Present
- Milady RISE Certification in Client Well-Being & Safety, Present
- Bioelements certification, Present
- Brow tint and lamination certification, Present
- Barbicide certification, Present
- X-Ray Certification, Present
- Esthetician License, 03/01/23
Timeline
Dental Insurance Biller
Frankel Dentistry -Oregon
04.2024 - Current
Dental Coordinator
360Care
10.2023 - 04.2024
Dental Assistant
ADVANCED DENTAL CONCEPTS
10.2019 - 10.2023
Associate of Applied Science - Dental Hygiene
College Credit- Owens Community College
Esthetician Licensing - Esthetician
Michigan College of Beauty
College Credit - Dental Hygiene
Florida Southwestern State College
High School Diploma -
Clarkston High School
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