KIANA COX
New York,NY
Summary
I am a highly motivated worker with experience in a fast-paced retail environment, with a proven track record of exceeding sales goals and driving customer satisfaction. I am skilled in providing excellent customer service, upselling products, and developing relationships with customers. I am a flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
3
3
years of professional experience
Work History
Brand Assistant
Elite Show Models
New York, NY
09.2023 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Selected pieces for customers based on their store.
- Demonstrated product features and benefits for customers' needs.
- Built relationships with customers to encourage repeat business.
Sales Associate
H&M Clothing Store
Oklahoma City, OK
06.2023 - 08.2023
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
SALES ASSOCIATE
Rue21
Rapid City, SD
08.2021 - 08.2022
- Enticed customers with sales and promotions to boost sales
- Promoted benefits of store credit cards and customer loyalty programs
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
SALES ASSOCIATE
Axe murder Tours
Yigo, Guam
01.2021 - 06.2021
- Encouraged customers to make additional purchases and suggested relevant items
- Tagged new merchandise for sale and updated signs
- Engaged with guests to understand and anticipate customer service needs
- Enticed customers with sales and promotions to boost sales
- Cultivated relationships with new and existing customers to drive sales
- Followed checklist to complete retail store opening and closing activities.
Education
HIGH SCHOOL DIPLOMA -
Douglas High School
Box Elder, SD05.2022
Some College (No Degree) - Business Administration And Management
Mercy University
New York, NYSkills
- Upselling
- Retail Loss Prevention
- Customer Service
- Shipment Processing
- Cash Handling
- Money Handling
- Inventory Tracking
- Display Setup
- Positive and Professional
Timeline
Brand Assistant
Elite Show Models
09.2023 - Current
Sales Associate
H&M Clothing Store
06.2023 - 08.2023
SALES ASSOCIATE
Rue21
08.2021 - 08.2022
SALES ASSOCIATE
Axe murder Tours
01.2021 - 06.2021
HIGH SCHOOL DIPLOMA -
Douglas High School
Some College (No Degree) - Business Administration And Management
Mercy University
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