Kiana Crain
Chambersburg,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2024
2024
years of professional experience
Work History
Customer Service Chat Representative
Qurate Retail Group
2021 - 2025
- Resolved customer inquiries through live chat, ensuring timely and accurate responses.
- Assisted customers with technical issues, demonstrating product knowledge and effective problem-solving skills.
- Collaborated with cross-functional teams to enhance customer experience and streamline support processes.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
Travel Agent
Outlander Travel
01.2021 - 05.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreetness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Remote
Customer Service Representative
Amazon.com
04.2020 - 10.2022
- Assisted customers via live chat
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Remote
Customer Service Representative
Teleperformance
Abilene, TX
01.2012 - 03.2016
- Oversee customer financial accounts and process customer adjustments
- Make product recommendations or services to customers based on their needs and preferences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Responded to customer concerns and questions on daily basis.
Education
High school diploma - undefined
Cooper High School
Abilene, TXAssociate - Healthcare Administration
Bryant & Stratton College
Skills
- Microsoft Word and Outlook
- Information management
- Technical literacy
- Interpersonal communication
- Travel itinerary development
- Customer call management
- Account relationship management
Timeline
Travel Agent
Outlander Travel
01.2021 - 05.2023
Customer Service Representative
Amazon.com
04.2020 - 10.2022
Customer Service Representative
Teleperformance
01.2012 - 03.2016
High school diploma - undefined
Cooper High School
Associate - Healthcare Administration
Bryant & Stratton College
Customer Service Chat Representative
Qurate Retail Group
2021 - 2025