Domineke Simpson
Anderson,SC
Summary
Hello, my name is Domineke Simpson I am reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
10
10
years of professional experience
Work History
Customer Service Chat Representative
Concentrix
Greenville, SC
06.2024 - Current
- Assessed customer risk levels and recommended appropriate coverage options.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Provided customers with information regarding plan features, pricing, and availability.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Monitored patient progress through follow-up visits to ensure effectiveness of treatments.
- Maintained detailed records of all diagnoses, treatments, medications, test results and other information related to patient care.
- Adhered to hospital policies, procedures and standards of care.
Remote Billing Specialist
Convergent Outsourcing
Atlanta, GA
03.2021 - 04.2024
- Great customer service skills, including interpersonal conversation, patience and empathy
- Reviewed billing summary for current and past residential accounts
- Calculate, administer, verify, update and, process invoice payments to ensure customers are charged the right amount
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Resolved discrepancies between customers' remittances and invoices received.
- Worked closely with consumers to discuss payment arrangements when needed.
- Monitored accounts receivable activity to ensure timely payment of invoices.
Authorization Specialist
Cinch Home Services
, SC
05.2020 - 01.2021
- Speaking directly with a plumbing , electrical , and or an HVAC technicians from different trades regarding in home needs.
- Replied to incoming information requests from homeowners and or technicians such as re-scheduling appointment times.
- Set up clients with new policies, including calculating premiums and establishing payment methods
- Reviewed authorization requests for accuracy and completeness.
- Ensured timely submission of accurate documentation to support payment of services rendered by providers.
- Managed intake of new claims and performed routine follow-ups.
Quality Analyst / Former Customer Service Rep
Alorica
, SC
09.2018 - 05.2020
- Monitored completed work and provided feedback to improve team member performance
- Mentored new hires , resulting in stronger staff development and increase productivity
- Tracked attendance and progress against goals for each participant
- Recruited and trained new hires
Customer Service Representative
Alorica
Greenville, SC
06.2015 - 08.2018
- Assisted customers with a warm and professional attitude
- Handled emails, inbound calls, and outbound calls
- Interacted with customers through live chat
- Assisted customers via live chat
- Provided troubleshooting methods , clearing cache, resetting phone and or tablet .
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High school diploma -
Pendleton High School
Pendleton, SC07.2013
Skills
- HVAC
- Typing
- Live chat
- Calendar management
- Medical Records
- Direct support
- Cold calling
- Customer service
- Microsoft Outlook
- Accounts payable (2 years)
- Personal Assistant Experience
- Office Management
Contact
Anderson SC
Timeline
Customer Service Chat Representative
Concentrix
06.2024 - Current
Remote Billing Specialist
Convergent Outsourcing
03.2021 - 04.2024
Authorization Specialist
Cinch Home Services
05.2020 - 01.2021
Quality Analyst / Former Customer Service Rep
Alorica
09.2018 - 05.2020
Customer Service Representative
Alorica
06.2015 - 08.2018
High school diploma -
Pendleton High School