Kiana Daley
Seattle
Summary
Detail-oriented and personable Event Operations Specialist with experience at Tuxedos & Tennis Shoes Catering, known for seamlessly managing logistics and building genuine client relationships. Proven ability to coordinate high-impact events for up to 4,000 guests while maintaining precision, calm under pressure, and a focus on guest experience. Recognized for a hands-on, collaborative approach that blends efficiency with warmth - ensuring every event is both flawlessly executed and memorably personal.
Overview
7
7
years of professional experience
Work History
Event Operations Specialist
Tuxedos & Tennis Shoes Catering
Seattle
07.2024 - Current
- Proficient in HubSpot and Caterease Event Management Software
- Coordinated comprehensive catering services for events with guest counts between 20 and 4000, ensuring seamless execution from initial booking through final wrap-up.
- Collaborated with culinary team, service team, rental company, and outside vendors to ensure seamless event execution
- Oversaw onsite operations for events, coordinating efforts of onsite service team
- Facilitated tours, coordinated wedding bookings, and managed logistics at internal wedding venue, The Hall at Fauntleroy.
- Established and nurtured strong connections with various vendors in industry and corporate clientele
- Orchestrated group tastings for clients to cultivate relationships and secure potential clients
Event Concierge
Tuxedos & Tennis Shoes Catering
Seattle
10.2023 - 07.2024
- Responded to event inquiry calls, providing information about services to potential clients.
- Collaborated with event managers and operations specialists to assemble event binders containing essential information for on-site service staff.
- Oversaw client survey responses and generated reports to monitor progress.
- Facilitated creation of collateral for various promotional events.
Server
Bantam
Bellingham
06.2021 - 10.2023
- Provided excellent and friendly customer service to guests by accurately taking orders and providing menu recommendations like wine and cocktail pairings for menu items
- Proficient in Heartland POS System
Dance Instructor
Evolution Dance Company
Bellingham
08.2022 - 06.2023
- Planned class sessions to keep students moving and learning for the full amounted time
- Evaluated student's dance skill level and adapted to effectively teach new techniques
Barista/Office Staff
Dancing For Joy
Bellingham
02.2021 - 06.2022
- Accurately prepared coffee, teas, smoothies, and shakes in a fast paced environment
- Memorized weekly drink specials
- Managed inventories by replenishing dance retail items and coffee brewing equipment
- Maintained a sanitized and clean work environment in between customers
- Registered and enrolled students into appropriate level dance classes through online system
Dance Instructor
Dancing for Joy
Bellingham
02.2021 - 06.2022
- Planned class sessions to keep students moving and learning for the full amounted time
- Evaluated student's dance skill level and adapt to effectively teach new techniques
Front Desk Agent
Oxford Suites
Bellingham
11.2019 - 03.2021
- Checked in or check out guests
- Created reservations for future guests
- Proficient in RoomKey Reservation System
Front Desk Agent
Chrysalis Inn & Spa
Bellingham
10.2018 - 06.2019
- Greeted guests and ensured that they had an enjoyable experience at the hotel
- Proficient in OnQ Reservation System
Education
Bachelor of Arts - Business Management
Western Washington University
Bellingham, WA06.2023
High School Diploma -
Union High School
Camas, Washington06.2018
Skills
- Customer Service
- Teamwork
- Customer relationship management
- Vendor relations
- Logistics management
- Attention to detail
- Problem solving
- Time management
- Event management
Pronouns
she/her
References
References available upon request.
Timeline
Event Operations Specialist
Tuxedos & Tennis Shoes Catering
07.2024 - Current
Event Concierge
Tuxedos & Tennis Shoes Catering
10.2023 - 07.2024
Dance Instructor
Evolution Dance Company
08.2022 - 06.2023
Server
Bantam
06.2021 - 10.2023
Barista/Office Staff
Dancing For Joy
02.2021 - 06.2022
Dance Instructor
Dancing for Joy
02.2021 - 06.2022
Front Desk Agent
Oxford Suites
11.2019 - 03.2021
Front Desk Agent
Chrysalis Inn & Spa
10.2018 - 06.2019
Bachelor of Arts - Business Management
Western Washington University
High School Diploma -
Union High School