Kiana Garcia
El Paso
Summary
Dynamic healthcare professional with experience at Providence Memorial Hospital, excelling in vital signs monitoring and patient care. Proven ability to enhance patient experiences through effective communication and organizational skills. Adept at medical scheduling coordination, ensuring continuous operations and high-quality service delivery in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tech
Providence Memorial Hospital
El Paso
03.2025 - Current
- Assisted healthcare staff with patient care procedures and equipment usage.
- Took vital signs every 4 hours, and glucose checks as needed.
- Assisted with Foley care, wound care, and bed changing.
- Made sure patients' rooms were clean and accessible for nurses.
- Prepared room with materials for new patients add-ons.
Healthcare Administration
Desert Imaging
01.2024 - Current
- Welcome patients with great customer service, process charts at set individual times, collect all copayments and help explain patients benefits/insurance in further detail.
- Schedule patients, confirm appointments, and make sure demographic information is up to date. Ensure the clinic has the correct referral orders on the day of the visit.
Healthcare Administration
Neuro care plus
Katy
06.2023 - 12.2023
- Front desk, scheduling patients, checking them in and collecting co-payments, answering the phones, faxing orders, confirming appointments, updating patient demographics.
MOD Squad Member
MOD Pizza
Richmond
06.2021 - 12.2023
- As a Mod squad member, I help with all duties including; pressing dough, prepping out all pizza topping for guests, cooking, and then expo with finishing sauces & correctly handing out the pizza.
- Lastly charging the customer.
- Closing duties include dishes, cleaning lobby, restocking the line, restocking grab & go and counting the cash drawer.
Healthcare Administrative Internship
Center for Allergy and Asthma of Texas
Houston
04.2023 - 05.2023
- Conducted follow-up phone calls to discharged patients and received feedback about the overall hospital experience.
- Communicated with patients with compassion, while keeping medical information private.
- Explained policies, procedures, and services to patients.
- Worked with multi-disciplinary staff to improve overall patient care and response times.
Bank Teller
Moody Bank
Houston
10.2021 - 05.2023
- Greet every customer that walks in.
- Service customers and complete transactions involving deposits, withdrawals, loan payments, and holds.
- Sell and order money to Loomis, and audit monthly.
- At the end of the day, balancing the vault and TCR.
Virtual Teller
GECU Credit Union
El Paso
02.2020 - 09.2020
- As a Virtual Teller, I provided excellent customer service to members, making transactions as efficient as possible while holding conversations with members, making them feel comfortable and important.
- Transactions, including deposits, withdrawals, payments, and transfers.
- During each transaction, it was also a requirement to cross-sell any GECU products, including credit cards, loans, and other types of accounts that might accommodate a member's account.
- Completion of MSR training.
Education
Pima Medical Institute
Houston, TX05-2023
High school diploma -
Montwood High School
El Paso, TX05.2016
Skills
- Vital signs monitoring
- Medical billing and coding
- EHR management
- Filing and organization
- Banking operations
- Computer proficiency
- Medical scheduling coordination
- Cash handling expertise
- Organizational skills
- Medical terminology knowledge
- Communication skills
Certification
• BLS and CPR certified (current)
• Authorized to work in the US for any employer
• Healthcare Administration Certified
• Authorized to work in the US for any employer
• Healthcare Administration Certified
References
References available upon request.
Timeline
Tech
Providence Memorial Hospital
03.2025 - Current
Healthcare Administration
Desert Imaging
01.2024 - Current
Healthcare Administration
Neuro care plus
06.2023 - 12.2023
Healthcare Administrative Internship
Center for Allergy and Asthma of Texas
04.2023 - 05.2023
Bank Teller
Moody Bank
10.2021 - 05.2023
MOD Squad Member
MOD Pizza
06.2021 - 12.2023
Virtual Teller
GECU Credit Union
02.2020 - 09.2020
Pima Medical Institute
High school diploma -
Montwood High School