Kiana Grogans
Saint Cloud
Summary
Dedicated lead medical assistant and clinical supervisor with extensive expertise in managing patient care services and staff operations. Proven ability to enhance healthcare delivery through process improvements and effective team collaboration. Committed to upholding high standards of patient confidentiality and compliance with health regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Center Manager
Advent health centra care
Longwood
04.2026 - Current
- Managed daily operations of patient care services and staff scheduling.
- Oversaw compliance with health regulations and safety protocols for clinical services.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Implemented process improvements to streamline administrative tasks and workflows.
- Fostered a positive team environment through regular communication and feedback sessions.
- Evaluated job performance of team members regularly through feedback sessions.
Certified Medical Assistant
Advent health centra care
Longwood
02.2024 - 04.2026
- Assisted healthcare providers with patient examinations and procedures.
- Administered medications and vaccinations under physician supervision.
- Educated patients on treatment plans and health management practices.
- Collaborated with team members to enhance patient care delivery processes.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
PRN CLINICAL SUPERVISOR
AdventHealth
Orlando
12.2023 - 10.2024
- Provided direct supervision of clinical staff, including orientation, training and development of employees.
- Developed individualized treatment plans for clients based on their needs and preferences.
- Provided crisis intervention services when needed.
- Participated in team meetings to discuss best practices for client care.
- Actively sought out continuing education opportunities related to clinical practice areas.
- Provided consultation services to other departments or organizations regarding clinical matters.
- Provided routine management and emergency response.
- Created and implemented improvement plans to resolve issues and drive improvements to deficient areas.
Medical Assistant
Advent Health Orlando
Orlando
12.2022 - 10.2024
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Reviewed case notes and other documentation to ensure compliance with regulations and standards of care.
- Provided crisis intervention services when needed.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
REFERRAL COORDINATOR
ADVENT HEALTH GASTROENTEROLOGY
05.2022 - 12.2022
- Conduct insurance pre-certifications.
- Work directly with patients via the telephone to confirm and resolve issues regarding the primary care physician's referral.
- Develop workflow to assure turnaround times standards are met.
- Research all referral cases that are pending and unable to be processed for payment.
- Act as a liaison between the referral community and our hospitals.
- Maintain up to date knowledge of insurance plans.
- Obtain benefit / coverage information and authorization.
- Educate providers and supporting staff on new changes with insurance.
- Primary duties include authorization submission, error correction and insurance submission knowledge and rules for securing authorizations.
- Confirm and book specialty/ambulatory appointments.
- Assist with procedure scheduling.
- Run daily/weekly Referral/procedure reports.
- Answered questions and resolved concerns raised by both patients and specialists.
MEDICAL ASSISTANT
Urology of Greater Atlanta
Atlanta
12.2020 - 12.2021
- Prepare patients for examination and treatment by taking patient histories and vital signs.
- Prepare exam and treatment rooms with the necessary instruments for patients including preparation and maintenance of supplies and equipment for treatments, including sterilization.
- Administer injections and assist with lab testing and phlebotomy.
- Answer telephone calls to the practice and screens for referral.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
MEDICAL ASSISTANT
MAXLIFE ANTIAGING INSTITUTE
10.2018 - 12.2019
- Administered subcutaneous and intramuscular injections to ensure timely delivery of medications.
- Conducted comprehensive health assessments for patients upon entry and exit to monitor changes in health status.
- Coordinated patient appointment scheduling to optimize clinic workflow and reduce wait times.
Education
JOURNEY TO LEADERSHIP - Organizational Leadership
Adventist University Of Health Sciences
Orlando, FL02-2024
Certified Medical Assistant -
UNITED EDUCATION
10-2018
DIPLOMA -
WARHILL
06-2012
Skills
- Operational Oversight
- Financial Management
- Vendor Management
- Resource Allocation
- Quality Assurance
- Policy Compliance
- Diagnosis Coding
- Charting Expertise
- Updating Medical Records
- Check-In and Check-Out Procedures
- Appointment Scheduling
- Treatment Room Preparation
- Cleaning and Organizing
- Problem Anticipation and Resolution
- Multitasking and Prioritization
- Time Management
- Team Coordination
- Staff Training
- Critical Thinking
- Decision Making
- Patient Relations
- Professional Bedside Manner
- Critical Thinking
Certification
- Certified Medical Assistant (CMA)
- Injections
- Vital Signs
- EKG
- Phlebotomy
- CPR/BLS
Timeline
Center Manager
Advent health centra care
04.2026 - Current
Certified Medical Assistant
Advent health centra care
02.2024 - 04.2026
PRN CLINICAL SUPERVISOR
AdventHealth
12.2023 - 10.2024
Medical Assistant
Advent Health Orlando
12.2022 - 10.2024
REFERRAL COORDINATOR
ADVENT HEALTH GASTROENTEROLOGY
05.2022 - 12.2022
MEDICAL ASSISTANT
Urology of Greater Atlanta
12.2020 - 12.2021
MEDICAL ASSISTANT
MAXLIFE ANTIAGING INSTITUTE
10.2018 - 12.2019
JOURNEY TO LEADERSHIP - Organizational Leadership
Adventist University Of Health Sciences
Certified Medical Assistant -
UNITED EDUCATION
DIPLOMA -
WARHILL