Kiana Hawkins
Oklahoma City,OK
Summary
Motivated early career professional with a desire to learn and take on new challenges. I have strong passion for business and technology! I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Cybersecurity Analyst
Textron
Hurst, TX
07.2023 - 08.2024
- Ran and maintained cyber operation tools such as CyberArk CPAS, CyberArk EPM, McAfee EPO, and Palo Alto Panorama.
- Managed controls and vulnerabilities for McAfee.
- Engaged with Textron business units to identify and address any cyber operation issues through regular meetings.
- Troubleshot over 1,000 tickets submitted by business unit users through ServiceNow.
- Provided technical support for troubleshooting issues related to the cyber operation tools that Textron utilizes.
General Cleaner
IH Services
Oklahoma City, OK
01.2023 - 06.2023
- Stocked paper products and cleaning supplies.
- Sanitized countertops and other surfaces using appropriate cleaners and disinfectants.
- Followed safety procedures when handling hazardous materials.
- Performed routine maintenance tasks such as changing light bulbs.
Warehouse Associate
Amazon
Oklahoma City, OK
12.2019 - 01.2023
- Operated a variety of material handling equipment including pallet jacks, hand-held scanners, and conveyor systems.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Communicated effectively with team members on matters related to work assignments.
- Collaborated with team members to complete tasks efficiently and accurately.
- Labeled containers correctly for product identification purposes.
Information Technology Intern
Kellogg
Oklahoma City, OK
05.2021 - 07.2021
- Participated in project meetings with team members to discuss the progress of ongoing projects.
- Performed user acceptance testing for the Kellogg's family rewards website as a lead on an individual project
- Developed a user-friendly and efficient SharePoint site for Kapable members.
- Contributed to team efforts by providing assistance in testing the migration from Skype to Teams.
Cashier
Walmart
Oklahoma City, OK
06.2019 - 06.2020
- Ensured excellent customer experience by actively engaging with visitors and offering assistance.
- Demonstrated proficiency in efficiently and accurately operating cash register to process payments using various means like cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Technology Teacher Assistant
Urban League Of Greater Oklahoma City
Oklahoma City, OK
06.2019 - 07.2019
- Integrated assistive technologies into lesson plans to meet the needs of diverse learners.
- Collaborated with colleagues to create meaningful projects that incorporated technology into core subject areas.
- Monitored student usage of technology resources during instructional time.
Cashier
Arby's
Oklahoma City, OK
08.2016 - 08.2018
- Executed transactions using cash register or POS system for cash, check and credit card payments.
- Resolved customer complaints professionally in accordance with company policy.
- Welcomed customers with a positive attitude and efficiently took their food orders.
Education
MBA - Business Administration
Wichita State University
Wichita, KS05-2025
Bachelor of Science - Computer Science
Langston University
Langston, OK05-2023
High School Diploma -
Oklahoma Centennial High School
Oklahoma City, OK05-2018
Skills
- Goal Driven
- Communication Skills
- Leadership Skills
- Customer Service
- Problem Solving
- Creativity
- Critical Thinking
- Teamwork
- Detail Oriented
- Strong Work Ethic
- Analytical Skills
- Computer Skills
- Time Management
- Adaptability
- Java
- Python
Accomplishments
- Summa Cum Laude Graduate
- Dean's Honor Roll
- Presidents Honor Roll
- Thurgood Marshall Scholarship Recipient
- Thurgood Marshall Leadership Conference Recipient
- Most Outstanding Computer Science Student
Timeline
Cybersecurity Analyst
Textron
07.2023 - 08.2024
General Cleaner
IH Services
01.2023 - 06.2023
Information Technology Intern
Kellogg
05.2021 - 07.2021
Warehouse Associate
Amazon
12.2019 - 01.2023
Cashier
Walmart
06.2019 - 06.2020
Technology Teacher Assistant
Urban League Of Greater Oklahoma City
06.2019 - 07.2019
Cashier
Arby's
08.2016 - 08.2018
MBA - Business Administration
Wichita State University
Bachelor of Science - Computer Science
Langston University
High School Diploma -
Oklahoma Centennial High School
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