Kiana Hawley
Creedmoor,NC
Summary
Diligent Waitress Trainee with relevant experience in providing exceptional customer service, managing orders and ensuring guest satisfaction. Strengths lie in active listening, clear communication and maintaining a positive attitude under pressure. Previous work has resulted in improved team efficiency and consistently high customer ratings.
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
16
16
years of professional experience
Work History
Waitress Trainee
Uptown 101
Oxford , NC
10.2024 - Current
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Explained menu items, describing ingredients and cooking methods upon request.
- Cleaned tables and chairs to prepare dining area for next customers.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Informed customers of daily specials and signature menu items.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Greeted customers and provided menus.
- Checked that all orders were accurate before delivering to customers.
Teacher
Children’s First Preschool
Oxford, NC
10.2018 - Current
- Effectively supervise and ensure children are actively engaged in a safe, fun, consistent yet challenging, organized, and educational environment while promoting daily physical wellness
- Teamplayer by working respectfully and professionally while building positive rapport with staff, children, and parents
- Committed to following the creative curriculum guidelines, and focused on a healthy, positive atmosphere with my fun energy
Sales Associate
DTLR
Durham , NC
02.2023 - 03.2024
- Built and maintained relationships with peers and upper management to drive team success.
- Organized stockroom shelves according to size, color or style.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers to determine wants or needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
Team Member
Dollar Tree
Henderson, NC
04.2012 - 08.2013
- Actively greeted customers to a warm and welcoming environment and accurately performed cashier duties during daily operations
- Efficiently created daily records of inventory and transactions
- Obeyed all licensing guidelines and implemented all company policies and procedures
Store Associate
Just Save
Oxford, NC
08.2010 - 09.2011
- Actively greeted customers to a warm and welcoming environment and accurately performed cashier duties during daily operations
- Efficiently created daily records of inventory and transactions
- Obeyed all licensing guidelines and implemented all company policies and procedures
Team Member
BoJangles
Oxford, NC
05.2009 - 09.2011
- Actively greeted customers to a warm and welcoming environment and accurately performed cashier duties during daily operations
- Efficiently created daily records of inventory and transactions
- Obeyed all licensing guidelines and implemented all company policies and procedures
Education
Diploma -
J.F. Webb High School
Oxford, NC06-2009
Skills
- Customer service
- Multi-tasking
- Attention to detail
- Organization
- Order processing
- Point of sale operation
- Upselling techniques
- Cleanliness
- Cash handling
- Personal grooming
Timeline
Waitress Trainee
Uptown 101
10.2024 - Current
Sales Associate
DTLR
02.2023 - 03.2024
Teacher
Children’s First Preschool
10.2018 - Current
Team Member
Dollar Tree
04.2012 - 08.2013
Store Associate
Just Save
08.2010 - 09.2011
Team Member
BoJangles
05.2009 - 09.2011
Diploma -
J.F. Webb High School
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