Professional Summary
Overview
Work History
Skills
Certification
Timeline

Kiana Hayes

Industry Kitchen
NEWYORK,NY
1
Certification
6
years of professional experience

Dynamic bartender with extensive experience at World Yacht, skilled in mixology and upselling strategies. Recognized for enhancing guest satisfaction through exceptional customer service and efficient conflict resolution. Proven ability to manage inventory effectively while maintaining health and safety compliance, ensuring a high-quality dining experience.

Work History

Server/Bartender

1 Year 5 Months
Industry Kitchen | 05.2025 - Current
  • Delivered excellent customer service in fast-paced dining environment.
  • Managed bar operations to support smooth service delivery during high-volume guest rushes.
  • Entered orders precisely and efficiently into point-of-sale systems to ensure accurate billing.
  • Upsold menu items to increase overall sales during shifts.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender/Server

4 Years 3 Months
World Yacht | 07.2020 - 10.2024
  • Maximized guest satisfaction through strategic upselling of items.
  • Demonstrated passion and understanding of menu items.
  • Showcased knowledge of menu items to enhance guest experience and satisfaction.
  • Trained incoming staff on restaurant procedures and operations, ensuring smooth onboarding and consistent service quality.
  • Ensured all products met standards by performing inventory checks before and after shifts.

Bartender

4 Months
Taj Lounge | 12.2023 - 04.2024
  • Exhibited enthusiasm and expertise in addressing inquiries about the food and beverage menu.
  • Anticipated guest needs for enhanced satisfaction and experience.
  • Anticipated guest needs to enhance satisfaction and overall experience.
  • Resolved minor customer service concerns efficiently, contributing to a positive guest experience.
  • Handled cash transactions and processed payments efficiently.

Skills

Mixology techniques
Point of sale operation
Inventory management
Upselling strategies
Menu memorization
Customer service
Health and safety compliance
Conflict resolution
Time management
Attention to detail
Barista skills
Communication skills

Certification

TIPS Certified: Issued 01/22/2025

Timeline

Server/Bartender

Industry Kitchen
05.2025 - CurrentRead More

Bartender

Taj Lounge
12.2023 - 04.2024Read More

Bartender/Server

World Yacht
07.2020 - 10.2024Read More
Kiana Hayes