Kiana Herbert
Brooklyn,NY
Summary
Seasoned Security Officer with background in maintaining safety and conducting regular patrols in high-traffic environments. Possess strong conflict resolution skills, surveillance expertise, and ability to respond effectively during crisis situations. Contributed significantly to reducing security risks in previous positions through proactive measures and clear communication strategies. Known for implementing comprehensive training procedures to strengthen team efficiency.
Sharp security guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills in security procedures and surveillance. Carries out instructions effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Interfaith Medical Center Hospital
Brooklyn, NY
04.2024 - 02.2025
- Monitored security cameras to identify and to suspicious activity.
- Provided escorts for staff, patients, and visitors as needed.
- Searched bags manually to identify prohibited items and contraband.
- Managed access control systems including CCTV surveillance cameras.
- Communicated with law enforcement officers when necessary.
- Enforced hospital regulations regarding visitors, personnel, and vehicles.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Monitored and responded promptly to any suspicious activity or emergency situations.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Conducted rounds of hospital premises to ensure safety and security measures were being met.
- Documented all security incidents in an incident report form.
Security Guard
Trader Joe's
Brooklyn, NY
05.2022 - 04.2024
- Greeted customers entering the store while screening for potentials shoplifters.
- Conducted daily security patrols of assigned areas.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Respond promptly to any security incidents
- Conduct thorough investigations of any suspicious activities or incidents
- Enforced store policies and procedures related to customer service, theft prevention, and safety.
- Prepared detailed incident reports following any theft or attempted theft.
- Responded to crowd control situations to maintain safe environment.
- Coordinated with store management to address loss prevention concerns.
Pharmacy Technician
CAPSULE PHARMACY
New York, NY
03.2022 - 11.2022
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Organized work areas so that everything was easily accessible when needed.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Verified prescriptions and drug labels, documents and packages.
Fulfillment Associate
XPDEL
New York, NY
10.2021 - 01.2022
- Used pallet jacks to move items to and from warehouse locations.
- Staged and sorted multiple types of products for loading.
- Performed cycle counts to maintain accurate inventory records.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used scanners to track parcel information, condition or receipt.
- Transported goods to designated areas within the warehouse facility.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Assisted in packaging and labeling of products for shipment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
General Merchandise/Cashier
Target
Brooklyn, NY
09.2020 - 02.2021
- Company Overview: / Seasonal Remodeling
- Operated equipment such as barcode scanners, printers, intercoms.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Resolved customer complaints in a professional manner.
- Assisted many customers with purchases, operating cash registers, and credit card machines.
- Greeted customers promptly and responded to questions.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Stocked shelves with new merchandise as needed.
- Assisted with customer requests and answered questions to improve satisfaction.
Pick Packer
Ohmygreen fulfillment center
Brooklyn, NY
12.2018 - 03.2020
- Stocked shelves with merchandise to ensure availability of products for customers.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Maintained cleanliness of warehouse areas by sweeping, dusting, and mopping floors.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Labeled, sorted, and organized packages for efficient delivery.
- Labeled boxes and placed in outbound collection areas.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Read orders to verify attributes and quantities of merchandise.
- Assisted in loading trucks with orders for delivery to customers.
- Marked and labeled containers with accurate shipping information to prevent delays.
Cashier/Scooper
Van Leeuwen Ice Cream LLC
Brooklyn, NY
08.2016 - 12.2018
- Operated cash register efficiently and accurately, processed payments credit card, gift card or automatic debit.
- Developed a loyal customer base through friendly and efficient service.
- Restocked supplies of napkins, straws, spoons and other items as needed.
- Ensured that all health regulations were followed during food preparation and storage processes.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Restocked ice cream disposable supplies, glass serving dishes and utensils.
- Scooped ice cream for sundaes and made milkshakes for patrons.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Brewed and served coffee and tea with preferred add-ins.
Education
High School Diploma -
Brooklyn Democracy Academy
Brooklyn06.2013
Skills
- Computer skills
- Customer service
- Windows
- Security
- Communication skills
- Guest services
- Pharmacy technician experience
- Personnel screening
- Identification verification
- Visitor tracking
- Security screenings
- Incident reporting
Certification
Guard Card, 03/01/24, 03/31/26
Timeline
Security Officer
Interfaith Medical Center Hospital
04.2024 - 02.2025
Security Guard
Trader Joe's
05.2022 - 04.2024
Pharmacy Technician
CAPSULE PHARMACY
03.2022 - 11.2022
Fulfillment Associate
XPDEL
10.2021 - 01.2022
General Merchandise/Cashier
Target
09.2020 - 02.2021
Pick Packer
Ohmygreen fulfillment center
12.2018 - 03.2020
Cashier/Scooper
Van Leeuwen Ice Cream LLC
08.2016 - 12.2018
High School Diploma -
Brooklyn Democracy Academy