Kiana Jaime
Akumin Radiology Services
Tampa,FL
Seeking a challenging and rewarding position where I can leverage my skills, experience, and compassion for continuous growth. Eager to contribute to your company success I excel in multitasking, possess strong customer service and interpersonal skills. I thrive in leadership roles. Known for initiative and effectiveness under pressure. I am committed to delivering excellent customer service, while actively fostering personal and professional development. Motivated and compassionate healthcare professional with an Associate of honors in Health Science.
2
Languages
3
Certification
10
Years of experience
Work History
Insurance Verification Specialist
1 Month
Advanced Rx Management - Tampa, FL | 09.2026 - Current
- Verified insurance eligibility and pharmacy benefits for specialty medication requests.
- Reviewed prior authorization requirements, ensuring complete payer documentation.
- Documented verification results accurately in patient account systems.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Provided excellent customer service to patients and medical staff.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
Patient Care Coordinator
2 Years 5 Months
Akumin Radiology Services - Tampa, FL | 05.2024 - Current
- Executed customer service and patient care tasks to enhance the patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment.
- Identified key responsibilities for effective patient management.
- Greets and assists patients, customers and visitors in person and over the phone.
- Performed patient registration in various systems, ensuring accurate patient information.
- Will perform patient registration in various systems.
- Collected payments for time-of-service patient responsibility, facilitating seamless transactions.
- May be responsible for verifying insurance coverage and obtaining prior authorization.
- Facilitated patient support throughout the care process.
- Perform preliminary screening of patients prior to procedures, which may include medical history.
- Transport patient to/from the exam room.
- Assist in patient transfer on/off the exam table.
- Provide the patient with preliminary and post-procedure instructions.
- Prepared work area and organized supplies for patient care.
- Documentation
- Prepare medical records for physicians, patients and customers.
- Managed documentation processes for patient records.
- May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
- Work Area & Supply Preparation
- In the mobile setting, may assist in preparing the unit for transport.
- Recorded patient visits accurately in various electronic systems and on written documents.
- Supported clinical staff in documentation and delivering images to the patient, physician, or contracted customer.
- Performs all duties within HIPAA regulations.
- Executed various additional tasks as required by management.
Operations Support Specialist
9 Months
US Imaging Network - Tampa, FL | 07.2023 - 04.2024
- Managed and processed 120 daily orders from doctor's offices and members via Fax and email. Assigned follow-up tasks to scheduling agents for incomplete or incorrect orders, optimizing workload distribution hourly.
- Appointment Confirmations: Handle 110 daily appointment confirmation calls. Confirm member scan completion, appointment accuracy, facility details, and payer information. Address discrepancies and assign corrective tasks as needed.
- Address 110 daily appointment confirmation calls. Confirm member scan completion, appointment accuracy, facility details, and payer information. Resolve discrepancies and delegate corrective tasks.
- Executed call center follow-up tasks, securing pre-authorization details and verifying eligibility with health insurance providers. Oversaw 10 daily tasks, ensuring timely resolution of issues, including those pending from previous day.
MSA Agent
1 Year
US Imaging Network - Tampa, FL | 04.2023 - 04.2024
- Contacted providers and billing departments to resolve claims-related inquiries, enhancing communication flow.
- Handle inbound calls from providers, members, and clients, providing support and resolving issues.
- Manage claims and provider communication, ensuring accurate and confidential handling of information.
- Confirm the completion of scheduled exams, ensuring accuracy in claim status information.
- Collaborated with cross-functional teams to address claims-related issues, contributing to streamlined Claims Management processes.
- Assisted with diverse responsibilities to ensure smooth operations. as assigned, demonstrating flexibility and adaptability.
- Managed claims and provider communication, ensuring accuracy and confidentiality in handling sensitive information.
- Perform miscellaneous duties as assigned, demonstrating flexibility and adaptability.
Patient Consultant
2 Years 8 Months
Trulieve - Tampa, FL | 03.2020 - 11.2022
- Provided exceptional customer service to patients, guests, and coworkers in medical dispensary, enhancing patient satisfaction.
- Acted as a liaison between the company and customers, addressing concerns, feedback, and ensuring timely deliveries.
- Safely delivered products to patients, ensuring compliance with state and federal regulations.
- Served as liaison between company and customers, resolving concerns and feedback to ensure timely product deliveries.
- Provided support for additional tasks to enhance overall workflow.
Research Interviewer
10 Months
Nielsen - Oldsmar, FL | 05.2019 - 03.2020
- Collect and deliver superior research data that provides Nielsen clients with a better understanding of their consumers and markets.
- Addressed household concerns, answered questions, and ensured accurate survey participation through effective communication.
- Ensure all performance and quality standards are met, focusing on accuracy, neutrality, and statistical purity of multiple surveys.
- Studied consumers nationwide to provide clients with comprehensive insights into trends and habits across the United States.
- Address household concerns, answer questions, and ensure accurate survey participation through positive communication.
- Serve as mentor to new hires, acclimate them to best study practices, identify behavior trends and provide constructive feedback.
- Identified areas of opportunity within studies and delivered business process improvement feedback to leadership.
Patient Service Representative
1 Year 9 Months
Doctor Stephen Williams Office - Tampa, FL | 08.2017 - 05.2019
- Verified health insurance information and obtained pre-authorizations for medical services to ensure timely patient care.
- Utilize electronic financial system, payers, and websites to validate health insurance benefits in processing approval for medical services.
- Translated documents for the office.
- Assisted families in obtaining health insurance and connected them with community resources to meet their specific needs.
- Answered multiple phone lines and directed incoming calls to the appropriate staff members.
- Organized and maintained patient documents to facilitate scheduling appointments, registering patients, and assisting with consultations.
- Assisted with the completion of lab form referrals for patients.
Education
Associate of Science - Health Sciences Honors
HCC - Tampa, FL
05-2023
Skills
Patient care
Insurance verification
HIPAA
ICD-10
Healthcare administration
Medical terminology
Customer service
Time management
Certification
- Bartender Mixologist License
- Healthcare Support Specialist
- Fitness 101 Trainer
- CPR Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Verification Specialist
Advanced Rx Management
09.2026 - CurrentRead more
Patient Care Coordinator
Akumin Radiology Services
05.2024 - CurrentRead more
Operations Support Specialist
US Imaging Network
07.2023 - 04.2024Read more
MSA Agent
US Imaging Network
04.2023 - 04.2024Read more
Patient Consultant
Trulieve
03.2020 - 11.2022Read more
Research Interviewer
Nielsen
05.2019 - 03.2020Read more
Patient Service Representative
Doctor Stephen Williams Office
08.2017 - 05.2019Read more
HCC - Associate of Science, Health Sciences Honors
Read more
Additional information
Proficient in MS Word etc. — Internet browser programs. Well experienced in Excel. Strong interpersonal skills and customer advocate service. Also, known in Graphic Design and Illustrations Skills.