Kiana Jimenez
San Antonio,TX
Summary
Diligent candidate with strong background in managing collections and resolving outstanding accounts. Successfully negotiated payment plans and reduced delinquencies, demonstrating ability to handle complex customer interactions. Proven track record in utilizing problem-solving and communication skills to achieve positive outcomes.
Overview
10
10
years of professional experience
Work History
Collector
Alorica
12.2023 - 11.2024
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Enhanced company reputation by professionally handling sensitive financial matters.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
Customer Service
Hobby Lobby
07.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift..
- Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
- Collaborated with team members to complete large-scale projects such as event set up and teardowns efficiently and effectively.
Server/Host
Buffalo Wild Wings
11.2020 - 06.2021
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Customer Service
Flowerama
01.2017 - 05.2018
- Maintain clean and orderly checkout areas and complete other general cleaning duties
- Offer customers carry-out service at the completion of transactions
- Bag, box, wrap, or gift-wrap and prepare packages for delivery the day of or prior too
- Made decorative arrangements for holiday occasions
- Ensured the correct amount of money was counted at the end of the work day
Customer Service
Bella's XV Boutique
09.2016 - 09.2017
- Maintain clean and orderly checkout areas and complete other general cleaning duties
- Enhanced clothes sorting efficiency by implementing organizational systems and categorizing items based on type, size, and condition.
- Collaborated with store managers to determine best placement for merchandise displays.
- Scheduled and confirmed appointments and meetings for senior management team.
Customer Service
CHURCH'S CHICKEN
09.2014 - 09.2016
- Greeted customers
- Enhanced guest satisfaction by maintaining cleanliness and organization in all public areas.
- Stock shelves, and mark prices on items while checking expiration dates and back ups
- Make Back ups for the next day or for the next shift to ensure steady shift change
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Degree - undefined
Tom C. Clark High School
San Antonio, TX06.2013
Skills
- Creative
- Flexible
- Team-Player
- Dependable
- Leader
- Quick Learner
- Confident
- Organized
- Hard-worker
- Energetic
- Positive
- Trustworthy
- Respectful
- Timeliness
- Communication
- Responsible
LANGUAGES
English
Hobbies and Interests
Interested in advancing my skills and myself to assist my employer at the task at hand.
Timeline
Collector
Alorica
12.2023 - 11.2024
Customer Service
Hobby Lobby
07.2021 - 12.2021
Server/Host
Buffalo Wild Wings
11.2020 - 06.2021
Customer Service
Flowerama
01.2017 - 05.2018
Customer Service
Bella's XV Boutique
09.2016 - 09.2017
Customer Service
CHURCH'S CHICKEN
09.2014 - 09.2016
High School Degree - undefined
Tom C. Clark High School
Similar Profiles
Kayla KeesKayla Kees
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Arnel LigayaArnel Ligaya
Alorica Learning Specialist at AloricaAlorica Learning Specialist at Alorica
Jarilene McCownJarilene McCown
Seasonal Temp Customer Service Advocate at AloricaSeasonal Temp Customer Service Advocate at Alorica