Damion L Jackson JR
Las Vegas,NV
Summary
Highly skilled, motivated, and Meticulous Call Center Representative/Team Lead with a superb extensive background in customer satisfaction with successful revenue markings. Willing & Able To Adept multitasker, Address multiple customers and company tasks with the highest degree of professionalism and accuracy.
Overview
9
9
years of professional experience
Work History
Collector
Brookdale Senior Living
09.2021 - 08.2022
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Evaluated, researched and resolved discrepancies.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
Kohl's Corporate Call Center
08.2018 - 02.2021
- Switching between inbound – outbound fraud and collection calls
- Taking payments, verifying purchases, removing holds on cards
- Professionally responded to customer's questions regarding orders, payments, statements, & unauthorized transactions
- Making calls to customers who may have fallen past due on their account to try & bring them back current.
Customer service Associate/Team Lead
JCPENNEY Call Center
03.2017 - 04.2018
- Managed a high-volume workload within a fast-paced environment
- Handling upwards of 300 calls and converting sales exceeding $5,000 on a weekly basis during the holidays
- Professionally responded to customer's questions regarding orders, product availability, back orders, price adjustments, products and services procedures and policies
- Used appropriate judgment and critical thinking to resolve issues pertaining to the customers
- Taking supervisor calls, deescalating situations making sure the customer always got what the needed while maintaining work ethics and coming to a resolution that works for both parts
Kohl's Department Store
11.2016 - 01.2017
- Fulfill orders designated to ship from stores directly to customers
- Make sure the products arrive at the store and help fill online orders
Cashier/Sales Associate
SAMS CLUB
10.2015 - 12.2016
- Money Handling
- Assist customers
- Maintaining neatness in aisles
- Counting draw at the end of shifT
Cashier
MICHAEL'S ARTS & CRAFTS
08.2013 - 12.2015
- Returning items to the correct place
- Maintaining neatness in the front of the store
- Checking out customer with fast and easy assistance
Education
Associate of Arts -
MATC
Milwaukee, WIHigh School Diploma -
Herald S Vincent
Milwaukee Wi05.2015
Skills
- Great Problem Solver
- Team/Time Management
- Active Listener
- Ability to work quickly & Effectively
- Quick Cashier
- Adaptability
- Strong work ethic
- Creative Thinking
- Time Management
- Customer Order Fulfillment
- Pallet Arrangement
- Pick Lists
- Fraud Investigations
- Reporting
- Customer Contact
- Corrective Actions
- Microsoft PowerPoint
- Client Relationships
- Payment Transactions
- Microsoft Excel
- Accounting and Reporting Research
- Case Management
- Team Meetings
Timeline
Collector
Brookdale Senior Living
09.2021 - 08.2022
Kohl's Corporate Call Center
08.2018 - 02.2021
Customer service Associate/Team Lead
JCPENNEY Call Center
03.2017 - 04.2018
Kohl's Department Store
11.2016 - 01.2017
Cashier/Sales Associate
SAMS CLUB
10.2015 - 12.2016
Cashier
MICHAEL'S ARTS & CRAFTS
08.2013 - 12.2015
Associate of Arts -
MATC
High School Diploma -
Herald S Vincent