Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Kiana Johnson

Everett,WA

Summary

Detail-focused Assistant Store Manager/Keyholder known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and highly-motivated employee with desire to take on new challenges with a strong worth ethic, adaptability and exceptional interpersonal skills.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Lids Hat World
Marysville, WA
12.2023 - 04.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Maintained up-to-date knowledge of company products and services.
  • Supervised cash drawer balances and deposits of store receipts.
  • Organized new stock for floor placement.
  • Increased store sales by cross-selling complementary items.
  • Prepared and submitted nightly bank deposits.

Sales Associate/Keyholder

Pro Image Sports
Auburn, WA
09.2022 - 03.2023
  • Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
  • Customers received merchandise recommendations based on their needs and preferences
  • Prepared cash deposits up to $3000 with no discrepancies
  • Coordinated product deliveries and processed orders through the system
  • Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor
  • Observed customer behavior in order to spot security threats and report them to supervisors
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals.

Team Member

Famous Footwear
Bonney Lake, WA
01.2022 - 06.2022
  • Assisted management with stock ordering and inventory control
  • Ensured order accuracy and customer satisfaction by double-checking packing labels while packaging shoe products
  • Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Dismantled boxes and cartons and disposed of the trash in proper cardboard bins.

Sales Associate

Marshalls
Bonney Lake, WA
09.2021 - 01.2022
  • Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
  • Assisted customers in enrolling in loyalty programs and submitting paperwork
  • Kept track of store specials, payment policies, and security procedures
  • Organized displays and stocked shelves to draw customers' attention to specific items
  • Used the register system to ring up customer purchases, process payments, and issue receipts.

Education

Some College (No Degree) - Psychology

Bonney Lake High School, Bonney Lake, WA

Skills

  • Self-motivated
  • Strong verbal communication
  • Extremely organized
  • Conflict resolution
  • Store Organization
  • Stock management
  • Records Management
  • Pricing and Markdowns
  • Marketing and Promotions
  • Customer Service and Engagement
  • Store Opening and Closing
  • Upselling and Cross Selling
  • Customer experience
  • Attention to Detail

Accomplishments

  • Always at the top for numbers and sales
  • Won competitions in work for sales
  • Played basketball 10+ years winning tournaments as a team

Timeline

Assistant Store Manager - Lids Hat World
12.2023 - 04.2024
Sales Associate/Keyholder - Pro Image Sports
09.2022 - 03.2023
Team Member - Famous Footwear
01.2022 - 06.2022
Sales Associate - Marshalls
09.2021 - 01.2022
Bonney Lake High School - Some College (No Degree), Psychology

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Kiana Johnson