Kiana Lewis
Altamonte Springs,FL
Summary
Knowledgeable and professional Assistant skilled in administrative support and customer service. Bringing seven years of experience managing fast-paced, front desk and back office operations. Strong planning, problem solving and communication skills. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team.
Overview
9
9
years of professional experience
Work History
Title/Office Assistant
Land Rover Orlando
Orlando, FL
06.2023 - Current
- Received and submitted payments, updated account information and provided receipts.
- Maintained confidential files, records, and other documents.
- Proofread documents for accuracy prior to distribution.
- Served as a liaison between departments to ensure efficient communication flow.
- Created invoices, tracked payments, and entered data into accounting software programs.
- Generated purchase orders based on approved requests.
- Responded to customer inquiries via email or telephone.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
- Posted and tracked titling transactions and completed month-end accounting reports.
- Notified Office Manager of possible delays and issues.
- Implemented Dealer DMV, DLR50, DTA and CDK
- Added notes in multiples schedules
- Requested duplicate titles through DTA
Service Coordinator
Land Rover
Orlando, FL
12.2021 - Current
- Managed the appointment schedule for a busy, fast paced, dealership
- Assessed the service needs of clients and linking them to the appropriate resources and providers
- Assisted with general office duties such as copying documents, filing paperwork, etc., when needed
- Provided customer service by greeting patients and answering phones during business hours
- Answered and routed all incoming calls in a professional manner
- Handle cash, credit, or check transactions with customers
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Resolve customer complaints, guide them, and provide relevant information.
Fitness Staff- Front Desk
Esporta/LA Fitness
Ocoee, FL
11.2018 - 12.2021
- Call Center Representative versed in customer support in high call volume environments
- Handled member accounts and fees accurately
- Monitored facility use and enforces rules and regulations regarding safety and sanitation
- Addressed guest inquiries and provided information regarding services, fees, and facility policies
- Completed all tasks promptly and with minimal oversight
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Enhanced customer satisfaction with fast, knowledgeable service.
Project Manager Intern
Social x Media
Orlando, FL
08.2021 - 10.2021
- Provide support towards project manager
- Perform clerical duties such as, file maintenance, organizing, and scheduling
- Helped managing time and progress of projects.
Kids Club Associate
LA Fitness
Ocoee, FL
11.2018 - 03.2020
- Carefully looked after the well-being of children ages ranging 3 months-12 years old
- Swiftly responded in emergencies and altercations
- Stayed level-headed in high stress situations
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities
- Enforced rules to teach manners and maintain safe environment
- Secured indoor and outdoor premises to protect children under care.
Inventory Specialist
Shoppin'withkianli
Travis AFB, CA
02.2015 - 12.2017
- Used Excel to record all inventory, shipping, and receiving activity
- Identified opportunities to reduce costs through manipulation of par levels, reorder points, and reduction of holding costs
- Kept inventory records updated and prepared standard reports for management review.
Education
Bachelors of Science in Business Administration -
Ashworth College
Norcross, GA11-2021
Skills
- Multi-line telephone system operations
- Front Desk
- Phone Etiquette
- Administrative Experience
- Microsoft Office
- Multitasking
- Data entry
- Payment processing
- Computer literacy
- Customer service
- Billing
- Filing
- Title Examination
- Title Research
- Task Prioritization
- Adaptability
- Team Collaboration
- Continuous Improvement
- Reliability
- Attention to Detail
Timeline
Title/Office Assistant
Land Rover Orlando
06.2023 - Current
Service Coordinator
Land Rover
12.2021 - Current
Project Manager Intern
Social x Media
08.2021 - 10.2021
Fitness Staff- Front Desk
Esporta/LA Fitness
11.2018 - 12.2021
Kids Club Associate
LA Fitness
11.2018 - 03.2020
Inventory Specialist
Shoppin'withkianli
02.2015 - 12.2017
Bachelors of Science in Business Administration -
Ashworth College