Mary Ann Burrough
Roscoe,TX
Summary
Proactive administrative assistant with over 4 years of experience in managing office workflows and customer transactions. Skilled in effective communication, attention to detail, and invoice processing, contributing to seamless operations and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Administrative Assistant/title clerk
Miles Auto Sales
Sweetwater, Texas
11.2020 - Current
- Coordinated daily office operations to maintain workflow and enhance efficiency.
- Processed customer transactions and maintained accurate records to support seamless service.
- Processed invoices and handled vendor communications efficiently.
- Prepared reports on sales activity and customer interactions for review meetings.
- Processed invoices for payment using accounting software applications.
- Process vehicle titles and registrations for seamless customer transactions.
- Verify accuracy of title documents and resolve discrepancies promptly.
- Maintain organized filing system for titles and related paperwork.
- Assist customers with questions regarding title transfers and requirements.
- Collaborate with sales team to ensure timely completion of title processes.
- Utilize dealership management software for efficient record-keeping and tracking.
- Ensure compliance with state regulations regarding vehicle titles and registrations.
- Processed applications for new titles, transfers and duplicate titles.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Performed data entry of vehicle information into system for registration purposes.
Administrative Assistant
Hendrick Medical SUPPLY
Sweetwater, Texas
02.2017 - 08.2020
- Managed scheduling and appointment coordination for medical supply consultations.
- Supported inventory management and stock replenishment to maintain optimal supply levels.
- Prepared and maintained accurate documentation for supplier contracts and orders.
- Facilitated communication between departments to enhance operational efficiency.
- Handled incoming calls and inquiries to provide excellent customer service support.
- Organized office supplies and equipment to ensure a functional workspace.
- Collaborated with team members on special projects to enhance workflow efficiency
- Conducted data entry tasks in the company's inventory management system consistently.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained organized filing systems for physical and electronic documents, ensuring record accuracy and confidentiality.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Conducted research on various topics as requested by management.
Administrative Assistant/case manager
Work in Texas Workforce
Sweetwater, Texas
01.2012 - 01.2017
- Managed daily office operations efficiently and effectively.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated schedules and appointments for multiple team members.
- Scheduled appointments between clients and customers and internal staff members.
- Handled incoming communications through phone and email promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Developed filing systems to enhance document retrieval processes.
- Developed and maintained filing systems for confidential documents and records.
- Collaborated with team members to streamline administrative workflows.
- Processed invoices for payment using accounting software applications.
- Assisted in preparing reports and documentation for various departments.
- Utilized software tools to track project progress and deadlines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Directed customer inquiries to appropriate department personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Updated contact lists regularly when changes occurred in employee status or contact information.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Developed and maintained filing systems for confidential documents and records.
Education
High School Diploma -
Roscoe High School
Roscoe, TX05-1972
Skills
- Title administration
- Invoice processing
- Office operations
- Administrative operations
- Inventory management
- Record keeping
- Database management
- Scheduling and calendar management
- Appointment scheduling
- Email management
- Scheduling appointments
- Clerical support
- Microsoft Excel
- Microsoft Outlook
- Document conversion
- Multi-line telephone system operation
- Customer service
- Attention to detail
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Strong problem solver
- Verbal communication
- Cash deposit preparation
- Inventory oversight
- Microsoft Excel
- Reception oversight
- Accounting skills
Timeline
Administrative Assistant/title clerk
Miles Auto Sales
11.2020 - Current
Administrative Assistant
Hendrick Medical SUPPLY
02.2017 - 08.2020
Administrative Assistant/case manager
Work in Texas Workforce
01.2012 - 01.2017
High School Diploma -
Roscoe High School