Plus years of professional experience
Terry Pizzo
Rocklin,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
1
1
Certificate
Work History
Administrative Assistant/Title Clerk
Express Pros
2023.05 - Current
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Received and processed paperwork for titles, new license plates, and renewals.
Administrative / Escrow Assistant
Placer Title Company
2022.03 - 2022.11
- Provided executive administrative support for six offices throughout City of Sacramento
- Maintained knowledge of various service offerings at each location to ensure adequate support to current/prospective clients
- Primary responsibilities included scheduling appointments for principals, communicating with lenders and agents, and overseeing escrow transactions including retrieving of funds and disbursements at close out.
- Scheduled signings and gathered required paperwork.
Escrow Closer
Zillow Closing Service
2021.06 - 2022.03
- Processed underwritten files and leveraged internal tools to streamline closing process for pipeline of acquisition and resale transactions
- Collaborated with external stakeholders including major lenders such as Rocket Mortgage, Quicken, Wells Fargo, and Bank of America, to secure funds for closing
- Prepared final closing package which included final settlement statements, CDs, borrower proceeds preferences, and affidavits
- Communicated with clients throughout process, providing frequent status checks and updates.
Escrow Assistant
Avere Technology Staffing
2019.08 - 2021.02
- Provided services for multiple offices, serving in dual capacities as escrow officer and assistant
- Instituted operational contingencies to ensure high level of client services despite transition to 100% virtual interactions, to avoid possible COVID-19 transmissions
- Established consistent communication cadence with office managers to remain knowledgeable of procedural amendments.
Sales Specialist
Fidelity National Title Company
2018.01 - 2019.02
- Leveraged personal network to expand book of business, subsequently leading to increase in YOY revenue
- Devised customized value propositions based on client needs and business offerings.
Escrow Officer
First American Title Company
2015.03 - 2017.11
- Managed a client portfolio that contained 15 active accounts (both resale and refinance transactions) and generated approximately $80k monthly
- Developed and executed sales strategies that contributed to consistent growth.
Senior Escrow Officer
Old Republic Title Company
2006.03 - 2015.03
- Facilitated real estate purchases (commercial and residential) including processing and releasing necessary documents and deposits to complete transactions
- Primary responsibilities included overseeing transactions including but not limited to resale, exchanges, tenancy in common (TIC), condominium conversions, short sales, REOs and refinances
- Served as lead on complex real estate transactions and worked closely with lenders, real estate agents, escrow assistants, lender institutions, and brokers from process start to close.
Education
Bachelor of Arts - Business Administration
San Francisco State University
San Francisco, CA06.1986
Skills
- Customer Service
- Management / Operating Systems, MS Office Suite
- Project Management
- Front / Back Office Administrative Support
- Regulatory Compliance
- Problem Resolution
- Attention to Detail / Due Diligence
- Continuous Improvement
- Relationship Building
- Verbal / Written Communication
- Meeting Planning
- Data Entry
- Calendar Management
- Administrative support experience
Timeline
Administrative Assistant/Title Clerk
Express Pros
2023.05 - Current
Administrative / Escrow Assistant
Placer Title Company
2022.03 - 2022.11
Escrow Closer
Zillow Closing Service
2021.06 - 2022.03
Escrow Assistant
Avere Technology Staffing
2019.08 - 2021.02
Sales Specialist
Fidelity National Title Company
2018.01 - 2019.02
Escrow Officer
First American Title Company
2015.03 - 2017.11
Senior Escrow Officer
Old Republic Title Company
2006.03 - 2015.03
Bachelor of Arts - Business Administration
San Francisco State University
Notary Public
Certification
Notary Public
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