Summary
Overview
Work History
Education
Skills
References
Timeline
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Kiana Lithyouvong

Albuquerque,NM

Summary

Motivated recent graduate with a strong desire to learn and enhance professional skills in a collaborative environment. Committed to contributing to team success and growing within the organization. Demonstrates a strong attention to detail and a commitment to delivering exceptional results. Seeking an opportunity to apply knowledge and strong communication skills to make a meaningful impact.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
03.2021 - 08.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Customer Service

Dion's
01.2019 - 03.2021
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to staff.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Handled cash register operations by giving customer totals and processing cash and credit card payments.

Education

Bachelor of Arts - University Studies

University of New Mexico
Albuquerque, NM
12.2023

High School Diploma -

Public Academy For Performing Arts
Albuquerque, NM
05.2020

Skills

  • Multitasking and Organization
  • Adaptability and Flexibility
  • Customer Relationship Management
  • Team training and development
  • Microsoft Excel, Sharepoint, Teams, Powerpoint

References

  • Jacob Dore, Starbucks Manager, (505) 489-0383
  • Sandy Cramer, General Mills, (505) 897-5400
  • Beanna Jean Chavez, beechaf4@icloud.com
  • Explora, (505) 224-8300
  • Jane Soyka, Suzuki Violin Instructor, (505) 259-6339

Timeline

Barista

Starbucks
03.2021 - 08.2024

Customer Service

Dion's
01.2019 - 03.2021

Bachelor of Arts - University Studies

University of New Mexico

High School Diploma -

Public Academy For Performing Arts

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Kiana Lithyouvong