Kiana Maldonado
Greeley,CO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
Work History
Cashier
Lowes Home Improvment
05.2023 - 09.2023
- Welcomed customers and helped determine their needs.
- Restocked merchandise along with taking back merchandise to aisles.
- Helped customers with credit cards.
- Helped my coworkers on tasks they seemed to be struggling with.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Cashier
Panera Bread
07.2022 - 11.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Gave out information on rewards.
- Worked flexibly and did not mind working a different position.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Used POS system to enter orders, process payments and issue receipts.
Hostess
Gourmet Grub
05.2021 - 09.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Greeley West High School
Greeley, CO05.2023
Skills
- Transaction Balance Sheets
- Issue Resolution
- Total Sales Reconciliation
- Persuasion
- Safety Verifications
- Restocking
- Till Counting
- Cleaning and Sanitizing
- Customer Service
- Adaptable and Flexible
- Cooperative Attitude
- Programming
- Order Taking
Timeline
Cashier
Lowes Home Improvment
05.2023 - 09.2023
Cashier
Panera Bread
07.2022 - 11.2022
Hostess
Gourmet Grub
05.2021 - 09.2021
High School Diploma -
Greeley West High School
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