Kiana Marshall

• Supervised daily care routines, ensuring safe, stable, and supportive home environment for children in placement.
• Coordinated appointments, school needs, and transportation to maintain consistent attendance and developmental support.
• Documented behaviors, incidents, and progress updates for caseworkers and care team communication.
• Administered medications and followed prescribed care plans with accuracy and accountability.
• Collaborated with social workers, therapists, and families to support reunification and permanency goals.

• Verified patient demographics, insurance eligibility, and referral information during registration.
• Collected copayments and completed financial liability disclosures accurately.
• Entered registration data into electronic health record systems with strong attention to detail.
• Coordinated patient check-in, appointment scheduling, and waitlist updates efficiently.
• Resolved registration discrepancies by communicating with clinical and billing teams.
• Explained admission forms, consent documents, and hospital policies clearly to patients.
• Maintained compliance with HIPAA standards and protected confidential patient information.
• Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
• Assisted in training new staff members on best practices for patient registration, improving overall team performance.
• Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
• Gathered demographic and insurance information to register patients for medical appointments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Served as the first point of contact by greeting patients and answering the telephone

Scheduled patients as well as checked them in and out for services

Processed payments in the form of cash, checks and credit cards

Created new patient charts while maintaining current patients records with required medical forms