Summary
Overview
Work History
Education
Skills
Assessments
Certification
Willing To Relocate
Leadership Experience
Personal Information
Timeline
AssistantManager
Victoria Maltbia

Victoria Maltbia

Shawnee,KS

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Foster Parent

K.V.C
Kansas City, US
12.2014 - 01.2019
  • I provided for kids outside the home
  • I supervised visit with parents
  • I made sure things were set up for the kids before the visits started
  • Communication skills
  • Developed individualized treatment plans for each child based on their needs and goals.
  • Organized social events for children to interact with one another outside of the home setting.
  • Developed individualized care plans aimed at addressing each child's specific needs and goals.
  • Managed parent support groups addressing topics such as positive discipline and parenting styles.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Provided emotional support for all individuals involved in the fostering process.
  • Helped reunify birth families through coordinated visitation.
  • Provided safe, nurturing, and stable environment for foster children, ensuring their well-being.
  • Monitored the physical and mental health of children in the foster care system.
  • Counseled parents on proper child-rearing choices.

Cashier

Target
Redwood City, US
04.2008 - 11.2009
  • I checked out customers at the register
  • Worked in customer service for returns
  • Restocked and priced new products
  • Collected payments and provided accurate change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Answered phone calls to assist customers with questions and orders.
  • Issued receipts, refunds, credits or change due to customers.
  • Welcomed customers, offering assistance to help find store items.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy.

1st Home Health Aide

Alliance Home Health Care Services
Kansas City, US
  • To provide excellent care for the elderly
  • To provide transportation to doctors appointments and to pick up medicine and groceries
  • I made sure the house was clean, food was prepared and cooked, made sure my clients took their medicine on time while also bathing them
  • Cleaning/Laundry
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Recognized emergency situations and implemented appropriate procedures.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Documented patient status and reported changes in care needs.
  • Transported individuals to medical appointments and assisted with errands.
  • Tracked and reported clients' progress based on observations and conversations.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Assisted with client personal care needs to foster independence and well-being.
  • Provided companionship and monitored health condition of clients.
  • Prepared meals and snacks according to prescribed diets.
  • Provided emotional support and companionship to patients.
  • Checked patients' pulse, temperature and respiration.
  • Assisted clients with bathing, dressing and incontinence care.
  • Provided patients and families with emotional support and instruction.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Provided entertainment and companionship through conversation, reading, and board games.

Team Leader/Trainer

Subway
Mission, US
  • I was a key holder and an opener
  • I trained new hires
  • I made sure to keep up with orders so we'll always have fresh produce
  • Food preparation
  • Restaurant key holder/Opener
  • Computer skills
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Identified needs of customers promptly and efficiently.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained positive working relationship with fellow staff and management.

Education

High School Diploma -

Galileo of Science and Technology
San Francisco, CA
05-1998

Skills

  • Computer Skills
  • Customer Service
  • Cleaning Experience
  • Cashiering
  • Stocking
  • Communications
  • Retail Sales
  • Caregiving
  • Senior Care
  • Meal Preparation
  • Restaurant Experience
  • Laundry
  • Childcare
  • Cooking
  • Cash Handling
  • Produce Experience
  • Kitchen Experience
  • Residential Cleaning
  • Merchandising
  • Assistant Manager Experience
  • Windows
  • Typing
  • Notary Republic
  • Activity planning
  • Safety planning
  • Life skills teaching
  • Self-care awareness
  • Positive reinforcement
  • Case management
  • Problem-solving aptitude
  • Client interviewing
  • Client documentation
  • Written communication

Assessments

  • Work Style: Reliability, Expert, 01/01/20, Tendency to be dependable and come to work.
  • Knowledge of Early Childhood Development, Completed, 02/01/20, Knowledge of the development of children ages 0-3 and of ways to foster that development.

Certification

Drivers License

Willing To Relocate

  • Kansas City, KS
  • Overland Park, KS
  • Lenexa, KS
  • Shawnee, KS
  • Misson, KS
  • Miriam, KS

Leadership Experience

Leadership team lead, Subway, 02/01/16, 11/30/18, Served as assistant manager and key holder., Opened the store and prepared every station for morning opening.

Personal Information

Authorized To Work: US for any employer

Timeline

Foster Parent

K.V.C
12.2014 - 01.2019

Cashier

Target
04.2008 - 11.2009

1st Home Health Aide

Alliance Home Health Care Services

Team Leader/Trainer

Subway

High School Diploma -

Galileo of Science and Technology

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Victoria Maltbia