Brianna Smith
Shawnee,KS
Summary
Result-driven professional prepared for high-level account management. Known for securing and managing key national accounts while driving continuous growth. Valued for collaborative approach and adaptability in dynamic environments. Skilled in strategic planning, relationship building, and problem-solving.
Overview
7
7
years of professional experience
Work History
National Account Manager
Spoke Logistics LLC
09.2024 - 12.2025
- Conducted regular meetings with clients to review performance metrics, discuss opportunities for growth, and develop action plans accordingly.
- Developed strategic account plans to enhance customer engagement and drive revenue growth.
- Leveraged CRM tools to manage client relationships and streamline communication processes.
- Built and closely managed relationships with customers at buyer level and beyond to create or enhance partnerships.
Account Manager
Acertus
08.2023 - 09.2024
- Develop and implement strategic account plans to drive customer satisfaction and increase repeat business.
- Collaborated with cross-functional teams to ensure seamless execution of client projects and needs.
- Effectively resolved client inquiries and concerns while maintaining all new, and current business.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Created and maintained large client base by meeting needs and delivering exceptional customer service.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Senior Account Manager
Echo Global Logistics
06.2021 - 05.2023
- Led cross-functional teams to optimize supply chain solutions, enhancing client satisfaction and retention.
- Developed strategic account plans, aligning logistics services with client objectives for improved service delivery.
- Collaborated with operations teams to streamline processes, reducing turnaround time for logistics solutions by implementing innovative strategies.
- Managed key client relationships, facilitating communication between stakeholders to resolve issues and enhance collaboration.
- Conducted regular performance reviews of accounts, identifying areas for improvement and implementing corrective actions proactively.
Solutions Consultant
PNC Bank
08.2020 - 06.2021
- Increased customer satisfaction by efficiently addressing and resolving mobile banking issues.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased sales by developing and implementing effective sales strategies.
Inside Sales Account Manager
Worldwide Express
07.2018 - 03.2020
- Conducted thorough market research to identify emerging industry trends, adjusting sales strategies accordingly.
- Developed and implemented sales strategies to increase revenue.
- Provided comprehensive sales reports, offering valuable insights into trends and areas for improvement within the sales process.
- Facilitated regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
Education
Bachelors - Business Management
University of Arkansas-Grantham
KSSkills
- Client relationship building
- Account management
- Business growth and retention
- Territory management
- Logistics coordination
- Goal oriented
- Strategic planning
- Solution selling
- Teamwork and collaboration
Timeline
National Account Manager
Spoke Logistics LLC
09.2024 - 12.2025
Account Manager
Acertus
08.2023 - 09.2024
Senior Account Manager
Echo Global Logistics
06.2021 - 05.2023
Solutions Consultant
PNC Bank
08.2020 - 06.2021
Inside Sales Account Manager
Worldwide Express
07.2018 - 03.2020
Bachelors - Business Management
University of Arkansas-Grantham