Duke Bromfield
Essex,VT
Summary
Adept at maintaining confidentiality and punctuality, I enhanced delivery efficiency and customer satisfaction at Spoke Logistics. My experience spans from managing sensitive medical deliveries to leading security and operations, while demonstrating strong leadership. Achieved notable improvements in service delivery and operational outcomes, underscoring my commitment to excellence and reliability. Personable and reliable, with a strong sense of responsibility and integrity.
Overview
11
11
years of professional experience
Work History
Medical Courier
Spoke Logistics
Racho Santa Margarita, California
09.2023 - 12.2024
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
Merchandiser
Bakers Distributing
Colchester, VT
02.2023 - 09.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Delivery Driver
FedEx
Williston, VT
11.2022 - 04.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Head of Security
Nectar's
Burlington, VT
05.2017 - 11.2022
- Responsible for checking ID's, ensuring all patrons were of age.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Conducted thorough investigations into reported incidents, leading to the identification of perpetrators and prevention of future occurrences.
- Maintained compliance with local, state, and federal regulations by staying current on industry standards and best practices.
Operations Manager
Comfort Inn & Suites
South Burlington, VT
02.2014 - 11.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Education
No Degree - Criminal Justice
Penn Foster Career School
Scranton, PA05-2027
Skills
- Attention to confidentiality
- Punctuality
- Efficient navigation
- Heavy lifting
Timeline
Medical Courier
Spoke Logistics
09.2023 - 12.2024
Merchandiser
Bakers Distributing
02.2023 - 09.2023
Delivery Driver
FedEx
11.2022 - 04.2023
Head of Security
Nectar's
05.2017 - 11.2022
Operations Manager
Comfort Inn & Suites
02.2014 - 11.2022
No Degree - Criminal Justice
Penn Foster Career School
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