Kiyomi Ueki
Essex,VT
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Experienced with managing diverse teams and optimizing departmental operations. Utilizes leadership and strategic planning skills to improve efficiency and team performance. Track record of fostering collaboration and achieving organizational objectives.
Overview
13
13
years of professional experience
Work History
Department Manager
REI
08.2019 - Current
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Established clear performance expectations for staff members which led to increased accountability.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Provided ongoing staff development opportunities through trainings and regular feedback sessions.
- Enhanced sales performance with effective staff training and development programs, focusing on product knowledge and selling techniques.
- Increased department efficiency by creating SOPs and implementing time-saving strategies.
New Store and Decommission Support
REI
11.2016 - Current
- Worked well in a team setting, providing support and guidance.
- Enhanced collaboration among team members through effective communication and project management strategies.
- Increased team productivity with effective management and prioritization of tasks.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Displays strong organizational and time management skills while managing multiple projects.
Operations Lead
REI
04.2015 - 08.2019
- Developed a culture of excellent customer service by setting clear expectations and providing ongoing feedback to employees.
- Assisted leadership team in recruiting and hiring.
- Delivered new and existing onboarding and training to team members. Reported completions to DMs.
- Created trainings for topics not covered through Spark trainings.
- Mentored new sales associates to contribute to store's positive culture.
- Modeled REI service behaviors.
- Participated in quarterly safety committee. Assisted in scheduling and completion on action items.
Retail Sales Specialist
REI
10.2011 - 04.2015
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Collaborated regularly with peers on initiatives aimed at boosting overall store performance.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
Education
Certificate - Project Management
Coursera
12-2025
Certificate - Instructional Design Foundations And Applications
Coursera
05-2025
Bachelor of Arts - Psychology
University of Connecticut
Storrs, CT05-2010
Skills
- Customer service
- Team leadership
- Hiring and training
- Problem-solving
- Task delegation
- Decision-making
- Goals and performance
- Work planning and organization
- Verbal and written communication
- Collaboration
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Department Manager
REI
08.2019 - Current
New Store and Decommission Support
REI
11.2016 - Current
Operations Lead
REI
04.2015 - 08.2019
Retail Sales Specialist
REI
10.2011 - 04.2015
Certificate - Project Management
Coursera
Certificate - Instructional Design Foundations And Applications
Coursera
Bachelor of Arts - Psychology
University of Connecticut
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