Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hi, I’m
Kiana Martin
Peoria,IL
Summary
Overview
12
years of professional experience
Work History
Maid For You Cleaning Service, PEORIA, IL
Cleaner
09.2023 - 09.2023
Job overview
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Scrubbed walls, baseboards and windowsills to remove dirt buildup.
- Checked rooms after completion of work to ensure they are up-to-standard cleanliness level.
Pekin Federal Prison Camp, Pekin, IL
Server
12.2022 - 06.2023
Job overview
- Checked food before serving it to customers.
- Served food and beverages to patrons and confirmed complete orders.
SC2 Inc - Supply Chain Services & Solutions, Bartonville, IL
Warehouse Picker
05.2021 - 09.2021
Job overview
- Picked items for customer orders according to order slips or verbal instructions.
- Packaged items securely in boxes, bags or other containers before shipping.
- Maintained cleanliness of warehouse by sweeping floors and wiping down shelving units.
- Pulled merchandise to fulfill orders to specification.
- Performed cycle counts to ensure accuracy of inventory levels.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Verified accuracy of shipping information prior to packing items for shipment.
- Picked, packed, and shipped customer orders accurately while meeting all deadlines.
- Lifted materials of varied weights on regular basis.
- Prepared inventory for shipment by attaching tags and labels.
PCI Pharma Services, Rockford, IL
Line Packer
06.2018 - 10.2020
Job overview
- Assembled, packed and sealed boxes for shipment.
- Checked items for accuracy against packing lists.
- Ensured that all materials were properly handled and stored according to safety regulations.
- Maintained a clean and organized work area at all times.
- Packed products in accordance with specified instructions.
- Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
- Assembled cardboard boxes according to customer specifications.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Phelp's Industries, Rockford, IL
Packer
06.2017 - 10.2017
Job overview
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Inspected packages for accuracy and completeness before shipping.
- Labeled boxes, crates, and other containers accurately.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Assembled cardboard boxes according to customer specifications.
- Obtained, moved and sorted products and materials.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Accomplished production goals by working with speed and accuracy.
- Loaded materials and products into package processing equipment.
Servicom, Rockford, IL
Call Center Customer Service Representative
01.2016 - 04.2017
Job overview
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Provided customers with product and service information.
- Resolved customer issues in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Adhered to all company policies and procedures related to customer service.
- Offered support for technical problems associated with products or services purchased by the customer.
- Utilized problem-solving techniques when resolving challenging customer issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
The Bodyshop, Rockford, IL
Waitress
01.2012 - 03.2013
Job overview
- Took orders for food and drinks and delivered them to guests.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and confirmed complete orders.
YWCA Children's Center, Rockford, IL
Childcare Provider
11.2011 - 02.2013
Job overview
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Observed children's behavior and development, communicate information with parents.
- Read books aloud to small groups or individual children.
- Assisted with feeding infants and toddlers during meal times.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Education
Bradley Bourbonnais C High School Bradley, IL
High School Diploma
05.2010
University Overview
Educators of Beauty College of Cosmetology Rockford, IL
from Cosmetology
University Overview
Academy of Art University San Francisco, CA
from Photography
University Overview
Rockford Career College Rockford, IL
from Massage Therapy
University Overview
Skills
- Housekeeping
- Cleaning and Sanitizing
- Safe Cleaning With Chemicals
- Sweeping and Mopping
- Product Packaging
- Product Inspection
- Palletizing
- Heavy Lifting
- Packaging and Picking
- Order Picking
- Pallet Jack Operation
- Guest Engagement
- Safe Food Handling
- Inbound and Outbound Calling
- Customer Relations
- Active Listening
- Call Center Operations
Timeline
Cleaner
Maid For You Cleaning Service
09.2023 - 09.2023
Server
Pekin Federal Prison Camp
12.2022 - 06.2023
Warehouse Picker
SC2 Inc - Supply Chain Services & Solutions
05.2021 - 09.2021
Line Packer
PCI Pharma Services
06.2018 - 10.2020
Packer
Phelp's Industries
06.2017 - 10.2017
Call Center Customer Service Representative
Servicom
01.2016 - 04.2017
Waitress
The Bodyshop
01.2012 - 03.2013
Childcare Provider
YWCA Children's Center
11.2011 - 02.2013
Bradley Bourbonnais C High School
High School Diploma
Educators of Beauty College of Cosmetology
from Cosmetology
Academy of Art University
from Photography
Rockford Career College
from Massage Therapy
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