Kiana Matos
North Bergen,New Jersey
Summary
Experienced with sales strategy development and team leadership. Utilizes effective communication and motivational techniques to inspire high performance within team. Track record of achieving sales goals and fostering collaborative and dynamic work environment.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Sales Representative Team Leader
Infinova Management
North Bergen, NJ
12.2025 - 06.2026
- Led team in achieving sales targets through effective strategy implementation and performance monitoring.
- Trained and mentored new sales representatives to enhance product knowledge and customer engagement.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Coordinated cross-functional collaboration to improve service delivery and client satisfaction levels.
- Integrated new ways to keep office motivated throughout the days and weeks.
- Managed team's emotions to help get through personal life problems and push forward growth in individuals.
- Ran meetings to open people's minds to opportunity and growth within the business.
- Created a positive team culture, encouraging people to be themselves and bring their own personality into the work.
- Helped develop people and their careers within the business as well as their personal lives.
- Managed customers accounts to help save money.
- Directly marketed products to people in select retail stores.
- Produced sales for the office to help expand to more select retail stores.
- Created positive personal relationships with customers to create a special customer experience and drive more customers to the product.
Concierge
Front Desk
Weehawken, NJ
08.2023 - 06.2024
- Delivered exceptional customer service with both residents & guests on a daily basis.
- Having a great relationship with housekeeping & security teams to make sure guests' needs are filled sufficiently.
- Handling guest and resident complaints tactfully and professionally.
- Managing & aiding any resident, guest, or vendor with appointments/reservations onsite.
- Maintained knowledge of local attractions and services to provide residents and/or guests excellent recommendations.
- Having extensive knowledge on what to do in emergency situations.
Lifeguarding Head Guard
Dreamworks Waterpark
East Rutherford, NJ
08.2022 - 08.2023
- Improved staff performance through regular training sessions and skill assessments.
- Scheduled Number lifeguards to provide adequate coverage of pool areas during operating hours.
- Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
- Maintained a clean and safe facility by conducting daily inspections and addressing maintenance issues promptly.
Sales Associate
Old Navy
North Bergen, New Jersey
11.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy.
Education
Cosmetology Certificate - Cosmetology
Z Hair Academy
Kansas City, Missouri06.2025
High School Diploma - undefined
NJCU Youth Corps
Jersey City, New Jersey02.2022
Skills
- Health and safety
- Team management
- Staff training
- Emergency management
- Emergency response
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Negotiation expertise
- Negotiation tactics
- Account servicing
- Customer retention
- Customer satisfaction
- Team leadership
- Team collaboration
- Active listening
- Relationship building
- Team building
- Sales presentations
- Analytical thinking
- Sales process
- Goal setting
- Professionalism
- Time management abilities
- Adaptability
- Sales training
- Professional demeanor
- Account management
- Direct sales
- Upselling techniques
- Customer feedback
- Beauty product demonstration
Accomplishments
- Achieved helping promote sales reps to leaders by weekly/daily goal setting and maintaining positive and motivating conversations with team with accuracy and efficiency.
Certification
- Cosmetology certification, Z hair academy - 8 months.
Timeline
Sales Representative Team Leader
Infinova Management
12.2025 - 06.2026
Concierge
Front Desk
08.2023 - 06.2024
Lifeguarding Head Guard
Dreamworks Waterpark
08.2022 - 08.2023
Sales Associate
Old Navy
11.2020 - 12.2020
High School Diploma - undefined
NJCU Youth Corps
Cosmetology Certificate - Cosmetology
Z Hair Academy