Kiana Perkins
Mesquite
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
VXI Global Solutions LLC
Dallas
09.2019 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Processed orders and managed customer accounts using CRM software.
- Handled escalated calls to ensure customer satisfaction and retention.
- Documented customer interactions accurately for future reference and analysis.
- Trained new representatives on company policies and service standards.
- Provided feedback to management on customer trends and service improvements.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Processed prescription orders with accuracy and attention to detail.
- Entered patient information into pharmacy management systems promptly.
- Handled customer inquiries regarding prescriptions and over-the-counter products professionally.
- Processed customer orders, insurance claims, and payments in a timely manner.
- Troubleshot software issues related to data entry processes or systems maintenance needs.
- Resolved discrepancies between insurance coverage and medication costs.
- Managed the filing system for medical records, invoices, and other documents.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
Education
High School Diploma -
South Oakcliff Highschool
Dallas, TX08-2014
Skills
- CRM software
- Order processing
- Account management
- Issue resolution
- Customer documentation
- Customer relationship management
- Complaint handling
- Shipping and receiving
- Active listening
- Data entry
- Call center experience
- Opening and closing accounts
- Order fulfillment
- Payment processing
- Data collection
- Quality assurance controls
- Account updating
- Customer relationship management (CRM)
- Documentation
- Microsoft Excel
- Microsoft PowerPoint
Timeline
Customer Service Representative
VXI Global Solutions LLC
09.2019 - Current
High School Diploma -
South Oakcliff Highschool