Associate of Arts - Elementary Education: CHamoru Studies
University of Guam
Mangilao, GU
Kiana N Quenga
Phoenix,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Proficient in customer service best practices and related options.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, speed and process optimization.
Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Education
Work History
Childcare Assistant
Global Food Services (dbs: US Naval Base GU)
Tamuning , GU
07.2023 - 11.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Introduced children to educational games and activities to boost learning.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Utilized positive reinforcement techniques to encourage good behavior.
- Worked with children to develop good cognitive, physical and language skills.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Monitored children's activities to verify safety and wellbeing.
- Responded to inquiries from parents and guardians.
- Logged information regarding naps, feedings and any medications administered.
- Provided support and guidance to children in conflict resolution.
Customer Service Representative
Global Food Services (dbs: US Naval Base Guam)
Tamuning, GU
2003.01 - 2006.06
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong communication and organizational skills through working on group projects.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Skills
- Standardized Tests
- Special Education
- Materials Sourcing
- Play-Based Learning
- Multimedia Instruction
- Safety Awareness
- Elementary Education
- Classroom Management
- Student Records Management
- Differentiated Instruction
- Group and Individual Instruction
- Technology Integration
- Lesson Planning
- Team Collaboration
- Student Counseling
Accomplishments
- Improved performance on standardized tests by 30%.
- Collaborated with community to put together material and supply donations for students.
- Managed classes of up to 150 students.
- Recognized a teacher who goes above and beyond for students.
Timeline
Childcare Assistant
Global Food Services (dbs: US Naval Base GU)
07.2023 - 11.2023
Customer Service Representative
Global Food Services (dbs: US Naval Base Guam)
2003.01 - 2006.06
Associate of Arts - Elementary Education: CHamoru Studies
University of Guam
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