Kiana Ramos
Ansonia,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, as well as Pursuing Part-time/full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
Certification
Work History
Crew Trainer
McDonalds
Bridgeport, CT
03 2021 - Current
- Increased upselling success, carefully explaining menu specials and promotions to customers.
- Contributed to the development of new employees through comprehensive onboarding processes, including hands-on training and mentoring.
- Promoted teamwork among crew members by facilitating effective communication channels between front-of-house and kitchen staff teams.
- Facilitated smooth workflow during rush hours by effectively assigning tasks based on staff strengths.
- Boosted customer service scores, attentively addressing and resolving customer complaints.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
Eldery Care
Kencrest
Stratford, CT
01 2023 - 05 2024
- Elderly Care
- Behavioral Management
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
Disabled Clients Care
Cs2si
Bridgeport, CT
04 2024 - Current
- Caring for Individuals with Disabilities
- Skilled at working independently and collaboratively in a team environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Education
Diploma -
The Bridge Academy
Bridgeport, CT06.2022
Phlebotomy Technician
Cornerstone Medical Training
11.2025
Skills
- Communication Skills
- Positive Attitude
- Willingness to learn
- Thinking Skills
- Sample and specimen collection
- Time management
- Quality control guidelines
- Specimen labeling procedures
- Patient confidentiality
- Venipuncture
- Problem-Solving
- Self-Motivated
- First aid and safety
- Patient Management
- Behavioral Management
- State regulations knowledge
- Meal planning and preparation
- Transportation
- First Aid/CPR
- Multitasking Abilities
- Flexible and Adaptable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- PT - Phlebotomy Technician
- CPR
Timeline
Crew Trainer
McDonalds
03 2021 - Current
Eldery Care
Kencrest
01 2023 - 05 2024
Disabled Clients Care
Cs2si
04 2024 - Current
Diploma -
The Bridge Academy
Phlebotomy Technician
Cornerstone Medical Training