Summary
Work History
Education
Skills
Timeline
Generic

KAYLAH SMALLWOOD

Orlando,FL

Summary

Motivated and dependable customer service professional with experience in food service, hospitality, reception, and team leadership. Skilled at engaging with diverse personalities, anticipating customer needs, and providing high-quality service in fast-paced environments. Strong communicator with a positive attitude, excellent problem-solving abilities, and a proven track record of teamwork and customer satisfaction. Adaptable and organized with experience handling multiple responsibilities while maintaining professionalism and efficiency.

Work History

Crew Trainer

MCDONALD’S
  • Trained and mentored new employees on company procedures and customer service standards.
  • Assisted with daily operations in a fast-paced environment.
  • Ensured customer satisfaction by providing friendly and efficient service.
  • Maintained cleanliness, food safety, and operational standards.

Crew Member

RAISING CANE’S
  • Delivered excellent customer service in a high-volume restaurant environment.
  • Assisted with food preparation, order accuracy, and cash handling.
  • Collaborated with team members to maintain efficient operations.
  • Helped create a positive dining experience for guests.

Receptionist

COCO KEY HOTEL AND WATER RESORT
  • Greeted guests and provided professional customer assistance.
  • Managed front desk responsibilities, including answering phones and directing inquiries.
  • Maintained accurate records and assisted with guest needs.
  • Demonstrated strong organizational and communication skills.

Server

JAMAICAN ME HAPPY
  • Provided attentive service to guests and ensured customer satisfaction.
  • Processed orders accurately and handled payments efficiently.
  • Recommended menu items and accommodated special customer requests.
  • Maintained knowledge of food safety and service standards.

Education

High School Diploma - undefined

Oak Ridge High School
01.2026

Skills

  • Customer Service
  • Leadership
  • Problem-Solving
  • Time Management
  • Organizational Skills
  • Sales & Marketing Skills
  • Teamwork & Collaboration
  • Communication Skills
  • Conflict Resolution
  • Adaptability
  • Critical Thinking
  • Negotiation Skills

Timeline

Crew Trainer

MCDONALD’S

Crew Member

RAISING CANE’S

Receptionist

COCO KEY HOTEL AND WATER RESORT

Server

JAMAICAN ME HAPPY

High School Diploma - undefined

Oak Ridge High School

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KAYLAH SMALLWOOD