Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Kiana Rice

Lauderdale Lakes,FL
Kiana Rice

Summary

I am a customer-oriented, strategic-thinking sales professional with over five years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels. I am a reliable and self-motivated leader with expertise in multitasking, expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver Solutions.

Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company.

Experienced in processing claims in high-volume environments. Successful at managing complete claims process with minimal direction. .

Skilled in interviewing, records searching and documentation. Excellent critical thinking and organizational abilities. Proficient in insurance policy coverage levels, industry practices and compliance requirements.

Overview

11
years of professional experience

Work History

Amazon

Business sales
11.2024 - 01.2025

Job overview

  • Calculated sales commission for sales team of representatives.
  • Analyzed regional markets to identify untapped potential for growth, leading targeted expansion initiatives.
  • Increased sales revenue by developing and implementing strategic sales plans for key accounts.
  • Developed partnership agreements with complementary businesses, creating referral networks for increased lead generation.

Heritage Insurance

Claims Representative
09.2024 - 11.2024

Job overview

  • Documented changes in claim statuses using specialized software systems.
  • Ensured timely submission of required documentation from claimants prior to approval of payment.
  • Handled customer inquiries regarding insurance policy coverage details and payment status updates.

Rem/X

Docket Clerk
04.2023 - 11.2023

Job overview

  • Validate initial case filings from the State Attorney's Office
  • Scan/validate all new arrest/bond paperwork as well as related judicial orders
  • Communicated via telephone and email in a professional and helpful manner
  • Assisted branch with returning and turnaround of vehicles as needed

Sixt Rent A Car

Rental Sales Agent
09.2021 - 11.2023

Job overview

  • Prepared rental agreements while advising on and up-selling vehicles and optional extras based on customer needs
  • Provided excellent customer service in all customer contact situations
  • Met all sales and service standards
  • Completed administrative tasks including daily lists to assist the branch
  • Communicated via telephone and email in a professional and helpful manner
  • Assisted branch with returning and turnaround of vehicles as needed

Avis Budget Group

Sales Manager
06.2014 - 06.2019

Job overview

  • Cultivated long-term relationships with clients to achieve customer objectives
  • Generated sales by executing complete sales cycle process from prospecting through contract negotiations and close
  • Helped improve and drive business success by delivering sales, credit, warranty, and other key metrics
  • Interfaced with customers to resolve problems in a timely manner
  • Supported company and clients, including addressing inquiries, resolving issues, and managing customer relations
  • Grew customer base by identifying needs to deliver relevant product solutions and promotions that achieve client budgets

Education

Gold Coast School For Real Estate
Fort Lauderdale

Some College (No Degree) from Real Estate

University Overview

Blue Heron Academy

Holistic Practitioner
05.2018

University Overview

Skills

  • Client Confidentiality
  • Document Review
  • Filing systems
  • Research
  • Coaching
  • Analytical
  • Strategic planning
  • Interpersonal
  • Relational
  • Observation
  • Evaluation
  • Adaptation
  • Punctuality
  • Task-oriented
  • Communication
  • Problem-solving
  • MS Office
  • Collaboration
  • Motivation
  • Drive
  • Sales strategies
  • Market opportunities
  • Sales data analysis
  • Customer relationships
  • Customer satisfaction
  • Policy Knowledge
  • File Management
  • Policy understanding
  • Claims Investigation
  • Insurance Claims Review
  • Time Management
  • Conflict Resolution
  • Decision-Making
  • Microsoft Office
  • Documentation Review
  • Coverage assessments

Accomplishments

Accomplishments
  • Drive business sales strategies, achieving measurable growth in client acquisition and retention.
  • Collaborate with cross-functional teams to identify and capitalize on market opportunities.

Timeline

Business sales
Amazon
11.2024 - 01.2025
Claims Representative
Heritage Insurance
09.2024 - 11.2024
Docket Clerk
Rem/X
04.2023 - 11.2023
Rental Sales Agent
Sixt Rent A Car
09.2021 - 11.2023
Sales Manager
Avis Budget Group
06.2014 - 06.2019
Gold Coast School For Real Estate
Some College (No Degree) from Real Estate
Blue Heron Academy
Holistic Practitioner
Kiana Rice