Kiana Ross
Locust Grove,GA
Summary
Diligent professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
PharmScript
02.2023 - 05.2024
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Pharmacy Technician
MAC Rx
01.2022 - 02.2023
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Customer Service Representative
True Green
01.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Criminal Justice
University of Phoenix-Online Campus
Phoenix, AZ11-2026
GED -
Herbert Hoover High School
Toledo, IA12.2010
Skills
- Microsoft Office/Power Point
- Data Entry
- Billing support
- Order Fulfillment
- Call center experience
- [Software] CRM system proficiency
Timeline
Pharmacy Technician
PharmScript
02.2023 - 05.2024
Pharmacy Technician
MAC Rx
01.2022 - 02.2023
Customer Service Representative
True Green
01.2020 - 12.2021
Bachelor of Science - Criminal Justice
University of Phoenix-Online Campus
GED -
Herbert Hoover High School
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