Kiana Russell
Summary
Proven HR Assistant at Care IV Home Health Care, adept in maintaining files and enhancing employee relations, significantly increased retention rates. Skilled in administrative support and conflict management, my background includes streamlining onboarding processes and contributing to organizational development. My approach is always proactive and achievement-focused, ensuring optimal HR operations and team harmony.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
Care IV Home Health Care
1023 Rushing Circle Little Rock AR, 72204
03.2024 - Current
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
Medical Office Assistant
Pain Treatment Centers Of America
108 North Shackleford Road Little Rock AR
07.2022 - 03.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
Inpatient Clinical Dietitian Assistant
Baptist Health Medical Center
9601 Baptist Health Dr, Little Rock, AR 72205
12.2018 - 06.2022
- Developed educational materials for patients, families, and staff on proper nutrition practices, dietary modifications, and health promotion strategies.
- Monitored patient progress closely, adjusting treatment plans as needed to ensure optimal results.
- Contributed to hospital-wide initiatives focused on improving overall patient care quality through participation in committees and workgroups.
- Utilized evidence-based practice guidelines to inform individualized patient care recommendations.
- Provided clinical supervision to support staff in the department, ensuring adherence to policies and procedures while fostering professional growth.
- Participated in ongoing professional development opportunities to maintain expertise in clinical dietetics best practices and trends.
- Served as a resource for colleagues in other departments seeking expert guidance on nutrition-related issues impacting patient care.
- Actively engaged in research projects aimed at advancing the field of clinical nutrition through data collection, analysis, and dissemination.
- Coordinated with food service staff to develop therapeutic menus that met individual nutritional requirements while promoting patient satisfaction.
- Developed specialized protocols for managing malnutrition cases within the inpatient setting, enhancing recovery rates and reducing hospital stays length.
- Collaborated with interdisciplinary healthcare teams to optimize the quality of care for patients with complex medical needs.
Call Center Representative
Baptist Health Medical Center
9601 Baptist Health Dr, Little Rock, AR 72205
07.2016 - 12.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Floor Stocker and Clerk
Beauty Gallery
5919 Baseline Rd # 2, Little Rock, AR 72209
08.2015 - 07.2016
- Supported store operations by assisting cashiers during peak hours as necessary.
- Collaborated with team members to achieve department goals, providing support when needed.
- Increased efficiency of stock replenishment through the use of handheld devices for inventory tracking and communication with management teams.
- Contributed to increased sales through effective product merchandising and attractive displays.
- Served as a reliable resource for other team members who had questions or required assistance.
- Optimized floor space utilization with strategic placement of promotional items and seasonal products.
- Assisted in loss prevention efforts by monitoring inventory levels, identifying discrepancies, and reporting concerns to management.
- Facilitated smooth transitions between seasonal displays by quickly dismantling old setups and assembling new ones according to planograms.
Education
Associate of Business Administration - Business Administration
Pulaski Technical College
North Little Rock, AR05.2026
Skills
- Administrative Skills
- Office Administration
- Payroll Processing
- Maintaining files
- Scheduling
- Team Player
- Conflict Management
- Employee Relations
- Benefits Administration
- Human resources administration
- Onboarding Coordination
- Human Resources Support
- Employee Onboarding
- Background Checks
- Staff education and training
- HR policies
- Administrative Support
- Assessing performance
- Business Administration
- Monitoring
- Word Processing
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
: AI-Powered Shopping ads Certification
: Google Ads Apps Certification
: Google Ads Display Certification
: AI-Powered Performance Ads Certification
Timeline
Human Resources Assistant
Care IV Home Health Care
03.2024 - Current
Medical Office Assistant
Pain Treatment Centers Of America
07.2022 - 03.2024
Inpatient Clinical Dietitian Assistant
Baptist Health Medical Center
12.2018 - 06.2022
Call Center Representative
Baptist Health Medical Center
07.2016 - 12.2018
Floor Stocker and Clerk
Beauty Gallery
08.2015 - 07.2016
Associate of Business Administration - Business Administration
Pulaski Technical College