Kiana Sagpao
Dededo,GU
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Municipal Clerk
Dededo Mayors Office
Dededo, GU
05.2022 - 08.2022
- Managed municipal records, ensuring compliance with local regulations and accessibility for public inquiries.
- Streamlined administrative processes, improving document retrieval efficiency and reducing response times for requests.
- Streamlined permit application processes for faster approval and increased satisfaction among residents.
- Reduced errors in official documents by thoroughly reviewing and proofreading all materials before distribution.
Team Member
Pieology Pizzeria
Dededo, GU
09.2023 - 03.2024
- Provided exceptional customer service by effectively communicating menu options and responding to inquiries.
- Maintained cleanliness of workstations and dining areas, promoting a welcoming environment for guests.
- Collaborated with team members to streamline operations during peak hours, enhancing overall efficiency.
- Adapted quickly to new tasks and responsibilities, demonstrating flexibility in a fast-paced environment.
Server
Crab Daddy/ Sushi Rock
Guam
03.2023 - Current
- Processed orders accurately and efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items and service protocols to enhance team performance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Okkodo High School
Dededo, GUSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Task prioritization
- Telephone etiquette
- Customer satisfaction
- Teamwork and collaboration
- Problem-solving
- Positive attitude
- Clear communication
- Attention to detail
Accomplishments
- Perfect Attendance Award
- Embraces Cultural Diversity Awardee
Certification
- ABC License
- Health Certificate
Timeline
Team Member
Pieology Pizzeria
09.2023 - 03.2024
Server
Crab Daddy/ Sushi Rock
03.2023 - Current
Municipal Clerk
Dededo Mayors Office
05.2022 - 08.2022
Okkodo High School