Kiana Satterwhite
Henrico,VA
Summary
Personable and dedicated with extensive experience in the management industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
Grocery Department Manager
Food Lion
Richmond, US
04.2023 - Current
- Supervised staff in the grocery department including hiring, training, scheduling and evaluating employees.
- Developed and implemented procedures for managing inventory levels, ordering, receiving, stocking and distribution of products.
- Maintained accurate records of all transactions related to the grocery department such as sales reports and inventory counts.
- Collaborated with other departments to coordinate special events or promotions within the store.
- Analyzed data from sales reports to determine trends in customer buying habits and made changes accordingly.
- Established vendor relationships with local suppliers to ensure a steady supply of fresh produce.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assistant Manager
7-Eleven
Richmond, US
10.2013 - 10.2023
- Ensuring company policies are followed
- Optimizing profits by controlling costs
- Hiring, training and developing new employees
- Resolving customer issues to their overall satisfaction
- Maintaining an overall management style that follows company best practices
- Lottery management
- Created reports on sales trends, inventory levels, and financial data.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
Customer Service Representative
Walmart
Mechanicsville, US
10.2014 - 02.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Supported sales team members to drive growth and development.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High school or equivalent -
Phoebus High School
Skills
- Merchandising Strategies
- Employee Management
- Customer Service Management
- Employee Training
- Verbal and written communication
- Inventory merchandising
- Training and mentoring
- Customer service and assistance
- Safety Monitoring
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Grocery Department Manager
Food Lion
04.2023 - Current
Customer Service Representative
Walmart
10.2014 - 02.2016
Assistant Manager
7-Eleven
10.2013 - 10.2023
High school or equivalent -
Phoebus High School