Kiana Smith
East Hartford,CT
Summary
Dedicated Student Support Coordinator with expertise in student advocacy, program management, and behavioral intervention. Proven ability to coordinate support services and monitor student progress to enhance educational outcomes.
Overview
13
13
years of professional experience
Work History
Student Support Coordinator
Grace Webb School
Hartford, Connecticut
03.2018 - Current
- Coordinated tailored support services to meet diverse student needs in educational environments.
- Collaborated with teachers to develop strategies addressing students' behavioral and emotional challenges.
- Monitored student progress and adjusted support plans to enhance individual learning outcomes.
- Advocated for student needs within multidisciplinary teams to ensure holistic care.
Retail Sales Supervisor
Vans Off The Wall
Farmington, CT
06.2018 - 06.2024
- Developed training program for sales associates to enhance product knowledge and selling techniques, improving overall sales effectiveness.
- Managed inventory levels and coordinated restocking of merchandise on the sales floor.
- Monitored sales performance and provided feedback for continuous improvement initiatives.
- Evaluated employee performance and delivered constructive feedback, fostering a motivated team to achieve sales targets.
- Facilitated onboarding for new employees by clarifying job responsibilities and prioritizing tasks, ensuring smooth integration into the team.
Stock Supervisor
Hollister Co.
Farmington, CT
06.2013 - 03.2018
- Developed promotional setups to enhance customer engagement in-store.
- Controlled expenses and protected company assets to minimize losses and maximize store profitability.
- Provided reports on stock performance metrics such as turns, fill rate, backorders.
- Trained new personnel on proper handling techniques and safety protocols for materials in the warehouse.
- Oversaw stock employees in processing incoming deliveries and replenishing sales floor.
Sales Associate
JCPenney
Farmington, Connecticut
01.2015 - 01.2017
- Collaborated with sales team to meet and exceed group targets, enhancing overall store performance.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Managed inventory levels through regular shelf restocking to maintain product availability.
- Received and arranged product shipments on retail shelves promptly to ensure timely product availability for customers.
- Participated in training new associates on store policies and procedures.
Education
Master of Social Work - MSW
Springfield College
Springfield, MA03-2026
Skills
- Student advocacy
- Educational assessment
- Support coordination
- Program management
- Crisis intervention
- Behavioral intervention
- Policy implementation
- Special education
- Resource management
- Staff supervision
- Team collaboration
- Written communication
Timeline
Retail Sales Supervisor
Vans Off The Wall
06.2018 - 06.2024
Student Support Coordinator
Grace Webb School
03.2018 - Current
Sales Associate
JCPenney
01.2015 - 01.2017
Stock Supervisor
Hollister Co.
06.2013 - 03.2018
Master of Social Work - MSW
Springfield College