Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Kiana Smith Midgette

Summary

Aiming to use my proven skills to effectively fill the managerial role in your company. Administrative professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Focused on delivering quality work and outstanding customer service. Strong work ethic and flexible schedule.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Desk resolution

New York Cancer & Blood Specialist
06.2024 - 02.2025
  • Managed 85+ daily calls, providing excellent customer service, scheduling appointments, and documenting hospital admissions into patient charts. Triaged patients, communicated with doctors and care teams, and maintained accurate EMR records to ensure efficient patient care. Strong multitasking and attention to detail in a fast-paced healthcare environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Front Desk

Urban Air Trampoline & Adventure Park
06.2022 - 08.2024
  • Focus on guest service standards and training new employees. Manage the park including cleanliness, safety, delegating tasks & handling customers. Supports sales and marketing plans in collaboration with management team and front desk staff. Communicate, delegate, and execute rules and safety procedures effectively. Work close with General Manager and park owner to increase sales, adapt new policies and meet brand standards. Handle 90+ calls daily, with duties including customer complaints and concerns.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.

Adminastrative File Clerk

New York Cancer & Blood Specialist
06.2021 - 08.2021
  • Ensure patient charts, paperwork, and reports are completed in an accurate and timely manner. Keep all medical records confidential and protected. File all patients’ medical records and information. Made copies, scanned, and printed documents and medical history of patients.
  • Summer Job
  • Organized and maintained patient files to ensure easy retrieval and compliance with privacy regulations.
  • Processed incoming documents and requests, enhancing workflow efficiency within administrative operations.
  • Collaborated with medical staff to verify and update patient information in electronic record systems.

Education

High School -

Fiorello H. LaGuardia High School of Music & Art And Performing Arts
New York, NY

Bachelor of Science - Health Policy Administration

Penn State University

Skills

  • Excellent communication skills
  • 200WPM Typist
  • Problem solving
  • Data entry
  • Excellent Verbal and written communication
  • Goal driven
  • Team player/ Teamwork
  • Google Docs
  • Microsoft word
  • Microsoft Excel
  • Honesty & Integrity
  • Record-keeping
  • Client/Vendor relations
  • Relationship development
  • Customer/Client relations
  • Strong work ethics
  • Hospital coordinator
  • Customer service
  • Multitasking Abilities
  • Organizational skills
  • Excellent Customer Service skills

Certification

Associates Health Policy Administrative Certificate

Timeline

Desk resolution

New York Cancer & Blood Specialist
06.2024 - 02.2025

Front Desk

Urban Air Trampoline & Adventure Park
06.2022 - 08.2024

Adminastrative File Clerk

New York Cancer & Blood Specialist
06.2021 - 08.2021

High School -

Fiorello H. LaGuardia High School of Music & Art And Performing Arts

Bachelor of Science - Health Policy Administration

Penn State University

Similar Profiles

CREATE PROFILE
Kiana Smith Midgette