Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kiana Smith Midgette

Summary

Administrative professional with diverse healthcare and customer service experience. Skilled in data management, patient coordination, and implementing organizational processes that improve efficiency. Proven ability to adapt to fast-paced environments and support healthcare teams in delivering quality care.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Desk Resolution

New York Cancer & Blood Specialist
06.2024 - 02.2025
  • Managed 85+ daily calls, scheduling appointments and documenting hospital admissions into patient charts.
  • Triaged patients, communicated with doctors and care teams, and maintained accurate EMR records.
  • Ensured efficient patient care through attention to detail and multitasking in a fast-paced healthcare environment.

Front Desk

Urban Air Trampoline & Adventure Park
06.2022 - 08.2024
  • Focused on guest service standards and trained new employees.
  • Managed park operations, including safety, cleanliness, and delegating tasks.
  • Supported sales and marketing initiatives in collaboration with management.
  • Handled 90+ calls daily, addressing customer complaints and concerns.

Administrative File Clerk

New York Cancer & Blood Specialist
06.2021 - 08.2021
  • Maintained and filed patient records, ensuring accuracy, confidentiality, and compliance with HIPAA.
  • Processed incoming documents, scanned and organized charts to improve workflow efficiency.
  • Collaborated with medical staff to update and verify patient information in electronic systems.

Education

Bachelor of Science - Health Policy and Administration

Penn State University
University Park, PA

Skills

  • Typing speed: 200 WPM
  • Data Entry & Record Management
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Google Workspace (Docs, Sheets, Forms, Calendar)
  • Electronic Medical Records (EMR/EHR) Systems
  • Scheduling & Appointment Software (EPIC, Cerner, Athenahealth – familiar)
  • HIPAA Compliance & Confidential Record Handling
  • Patient Registration & Insurance Verification Systems
  • Database Management & Scanning/Imaging Software
  • Phone Systems & Multi-line Call Management

Certification

Associate’s Certificate in Health Policy Administration

Timeline

Desk Resolution

New York Cancer & Blood Specialist
06.2024 - 02.2025

Front Desk

Urban Air Trampoline & Adventure Park
06.2022 - 08.2024

Administrative File Clerk

New York Cancer & Blood Specialist
06.2021 - 08.2021

Bachelor of Science - Health Policy and Administration

Penn State University

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Kiana Smith Midgette