Kiana Starks
Cleburne
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
TECHNICAL CHEMICAL COMPANY
01.2025 - Current
- Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
- Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
- Utilized computer systems to track inventory levels, update stock locations, and generate shipping labels
- Safely stored hazardous materials according to OSHA regulations and company guidelines
- Assisted in the training of new warehouse employees on proper procedures for handling materials and operating equipment
- Maintained a clean and organized work area to promote safety and productivity
- Maintained knowledge of safety regulations and best practices for handling hazardous materials
- Closely followed all safety protocols when handling heavy machinery or working at heights
- Demonstrated strong problem-solving skills by resolving inventory discrepancies quickly and accurately
Medical Claims Analyst
Molina Healthcare
Cleburne
03.2021 - 01.2025
- Analyzed medical claims for accuracy and compliance with regulations.
- Reviewed and processed claims to ensure timely reimbursement.
- Collaborated with healthcare providers to resolve claim disputes.
- Managed inbound customer inquiries through multiple communication channels.
- Resolved customer complaints efficiently while maintaining a positive demeanor.
- Documented customer interactions in the company database for future reference.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Delivery Driver
DoorDash
03.2021 - 09.2024
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
Crew Member
McDonald's
09.2020 - 03.2021
- Assisted in daily operations, ensuring efficient service and customer satisfaction.
- Handled cash transactions accurately, reducing errors and speeding up service times.
- Collaborated with team members to maintain a clean and organized work environment.
- Resolved customer complaints promptly, improving overall customer experience.
- Trained new employees on company procedures, enhancing team productivity.
- Streamlined order processing, reducing wait times and boosting customer satisfaction.
- Implemented efficient cash handling practices, minimizing errors and accelerating service.
Server
IHOP
05.2020 - 08.2020
- Provided excellent customer service, ensuring satisfaction and repeat business.
- Handled customer orders and resolved complaints, improving overall dining experience.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area, enhancing restaurant ambiance.
Education
High school diploma -
Cleburne High School
Cleburne, TXHigh school diploma or GED -
Skills
- Call handling
- Communication Skills
- Multitasking
- Inventory Management
- Quality Assurance
- Event Coordination
- Health Regulations
- Warehouse experience
- Delivery driver experience
- Hospitality
- Microsoft Office
- Editing
- Negotiation
- Computer skills
- Organizational skills
- Food handling
- POS
- Serving
- Restaurant experience
- Customer service
- Sales
- Retail math
- Basic math
- Phone etiquette
- Claims processing
- Customer inquiry management
- Data entry
- Customer relationship management
- Attention to detail
- Effective communication
Timeline
Warehouse Worker
TECHNICAL CHEMICAL COMPANY
01.2025 - Current
Medical Claims Analyst
Molina Healthcare
03.2021 - 01.2025
Delivery Driver
DoorDash
03.2021 - 09.2024
Crew Member
McDonald's
09.2020 - 03.2021
Server
IHOP
05.2020 - 08.2020
High school diploma -
Cleburne High School