Kiana Sykes
Barberton,OH
Summary
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Positive, upbeat, and solution-oriented, ready to excel in customer care roles. Possesses deep understanding of client relationship management and communication skills. Capable of delivering exceptional service and driving client satisfaction.
Overview
4
4
years of professional experience
Work History
Patient Access Specialist
Crystal Clinic Orthopedic Center
01.2024 - 10.2025
- Facilitated patient registration processes to ensure smooth and efficient check-in experiences.
- Coordinated insurance verification procedures, confirming coverage and eligibility for services.
- Assisted patients with scheduling appointments, optimizing clinic workflow and patient satisfaction.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Housekeeping
BLUTIQUE
04.2022 - 12.2023
- Collaborated with hotel management to develop strategies for continuous improvement in housekeeping operations.
- Assisted in reducing guest complaints by diligently inspecting rooms for maintenance, housekeeping, and safety issues.
- Enhanced customer experience with thorough training of front office, housekeeping, and concierge teams.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Reviewed housekeeping supply charts and inventories.
HOUSEKEEPING
Courtyard by Marriott
07.2021 - 03.2022
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Maintained a clean, safe living environment for patients by performing light housekeeping duties.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collaborated with housekeeping team members to optimize workflow efficiency, improving room turnover time.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
Education
No Degree - Medical Assistant
Brown Mackie College
Akron, OH08-2016
High School Diploma -
AKRON DIGITAL ACADEMY
Akron, OH04-2015
Skills
- Medical terminology
- Front desk operations
- HIPAA compliance
- Appointment scheduling
Timeline
Patient Access Specialist
Crystal Clinic Orthopedic Center
01.2024 - 10.2025
Housekeeping
BLUTIQUE
04.2022 - 12.2023
HOUSEKEEPING
Courtyard by Marriott
07.2021 - 03.2022
No Degree - Medical Assistant
Brown Mackie College
High School Diploma -
AKRON DIGITAL ACADEMY