Heather Erwin
Summary
Patient-focused Clinical Supervisor with more than 3 years of experience and success in delivering outstanding care. Adept at developing robust programs to educate staff and improve patient outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Supervisor
Crystal Clinic Orthopedic Center
05.2022 - Current
- Coordinate and oversee staff scheduling and time card management on a weekly basis
- Maintain and submit required compliance documentation, including monthly hand hygiene logs, Joint Commission logs, and employee illness logs
- Provide administrative and operational support to the Clinic Manager, including assuming management responsibilities during absences
- Participate in daily huddles and monthly leadership meetings to ensure alignment with organizational goals
- Assist the Clinic Manager in conducting annual staff performance evaluations
- Developed and delivered HIPAA compliance training presentations for clinical staff
- Designed and implemented staff engagement and morale-boosting initiatives within the clinic
- Oversee and maintain medication inventory and medical office supply procurement to ensure regulatory compliance and operational efficiency
Certified Athletic Trainer
Crystal Clinic Orthopedic Center
11.2019 - Current
- Clinical experience in patient rooming, evaluation, documentation, casting, splinting, suture/staple removal, wound care, and injection preparation in both clinic and quick care settings
- Collaborated daily with orthopedic specialist, including spine, hand, hip, foot/ankle, and general surgeons
- Provided individualized crutch training and mobility education for post operative patients
- Managed clinical communications, including patient phone calls and portal messages, ensuring accurate guidance and timely follow up
- Served as part of the Durable Medical Equipment (DME) team, fitting and instructing surgical and non-surgical patients in the safe use, care, and duration of prescribed medical equipment
- Coordinated insurance authorizations and accurately entered billing charges for clinical services and equipment
- Oversaw supply and product ordering for 10 satellite clinic locations to ensure continuity of patient care
- Developed and implemented a daily priority task char to streamline workflow efficiency when covering at alternate office locations
Graduate Assistant Athletic Trainer
University of Mount Union
06.2017 - 05.2019
- Provided comprehensive evaluation, treatment, and rehabilitation of orthopedic injuries and general medical conditions for collegiate athletes
- Collaborated with athletic trainers, coaches, and team physicians as part of the sports medicine team to ensure athlete safety and continuity of care
- Organized and maintained encounter documentation and injury reports for varsity teams using electronic medial record software (Sportsware)
- Assisted in the planning and implementation of preseason physical examinations and medical screenings
- Proficient with use of various concussion assessment tools (SCAT, Impact) and utilizing evidence based strategies for return to play and return to learn.
- Experience with managing CURE construction, platelet rich plasma, bursa shoulder labrum repair and platelet rich plasma (PRP) injection for treatment of muscle and capsular pathologies.
- Post season experience including traveling with Men’s and Women’s indoor and outdoor track to NCAA D3 National Championships and also hosting NCAA D3 Outdoor National Championships.
Teaching Assistant
University of Mount Union
06.2017 - 05.2019
- Aided professors in classroom and lab instruction for 1st, 2nd, and 3rd years in the athletic training program.
- Led independent classroom lectures while preparing own material.
Clinical Preceptor
University of Mount Union
06.2017 - 05.2019
- Supervised undergraduate athletic training students in a clinical setting on a daily basis.
- Evaluated students clinical skills in areas of evaluation, treatment and rehabilitation.
- Complete skills assessments of students during signature assignments.
Certified Athletic Trainer
Hendricks Regional Health Hospital
08.2016 - 06.2017
Education
Master of Arts - Educational Leadership
University of Mount Union
05.2019
Bachelor of Science - Athletic Training
Wright State University
03.2016
Skills
- Multidisciplinary team collaboration
- Staff education and training
- Clinical quality improvement
- HIPAA
- Unit supervision
- Organizing staff schedules
- Managing patient cases
- Patient education
- Direct patient care
Certification
Certified Athletic Trainer, CPR/AED Certified
Languages
English
Timeline
Clinical Supervisor
Crystal Clinic Orthopedic Center
05.2022 - Current
Certified Athletic Trainer
Crystal Clinic Orthopedic Center
11.2019 - Current
Graduate Assistant Athletic Trainer
University of Mount Union
06.2017 - 05.2019
Teaching Assistant
University of Mount Union
06.2017 - 05.2019
Clinical Preceptor
University of Mount Union
06.2017 - 05.2019
Certified Athletic Trainer
Hendricks Regional Health Hospital
08.2016 - 06.2017
Bachelor of Science - Athletic Training
Wright State University
Master of Arts - Educational Leadership
University of Mount Union
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