Joan Shaw
LPN Clinical Supervisor
Lewisburg,OH
Summary
Results-driven clinical supervisor with over 10 years of experience in patient care and staff management. Skilled in implementing performance improvement initiatives and fostering multidisciplinary teamwork, ensuring high standards of clinical practice and enhanced patient satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Supervisor
Kettering Health Medical Group
Beavercreek, OH
09.2024 - Current
- Supervised clinical staff to ensure adherence to patient care protocols and quality standards.
- Coordinated patient treatment plans with interdisciplinary teams to optimize care delivery.
- Conducted regular performance evaluations and provided constructive feedback for staff development.
- Implemented training programs that enhanced team skills and improved service delivery efficiency.
- Facilitated effective communication between departments, enhancing collaboration on patient cases.
- Analyzed workflow processes to identify areas for improvement, leading to increased operational efficiency.
- Resolved conflicts among staff members, fostering a positive work environment focused on teamwork.
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Assessed patients, determined needs, and managed care.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked with manager to raise standards of practice.
- Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Lead and directed team of 10 clinical personnel and support staff.
- Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
- Implemented performance improvement initiatives focused on enhancing client experience and service quality.
- Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
- Increased client satisfaction by fostering a supportive and empathetic therapeutic environment.
- Developed a comprehensive clinical training program for new hires to ensure consistent quality of care.
- Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment.
- Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
- Developed and monitored budget for clinical operations, ensuring optimal resource allocation and financial health.
- Updated clinic policies and procedures in line with latest healthcare standards, ensuring legal compliance and operational excellence.
- Advocated for patient rights, ensuring their voices were heard in treatment planning and decision-making processes.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Communicated with patients, ensuring that medical information was kept private.
Clinical Supervisor
Crystal Clinic Orthopedic Center
Akron, OH
08.2014 - 09.2024
- Monitored compliance with regulatory requirements to maintain accreditation and licensing standards.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Lead and directed team of 15 clinical personnel and support staff.
- Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
- Utilized various outcome measures in order to evaluate the effectiveness of interventions and adjust treatment plans as necessary.
- Conducted thorough assessments of clients'' needs to develop tailored treatment plans aimed at addressing specific challenges.
- Developed improvement plans to solve problems and improve lagging areas.
- Optimized scheduling processes that promoted efficient use of time in order to maximize clinician availability for direct patient contact.
- Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment.
- Facilitated the implementation of new evidence-based practices within the therapeutic team, resulting in improved treatment outcomes.
- Conducted performance evaluations for clinical staff, identifying areas for development and implementing targeted training programs.
- Negotiated with insurance companies to ensure coverage for new treatments, enhancing patient access to cutting-edge care.
- Organized professional development workshops for clinical staff, keeping them abreast of latest healthcare innovations and practices.
- Led quality improvement projects, resulting in reduction of medication errors and increased patient safety.
- Managed caseloads effectively, ensuring timely assessments, treatment planning, and progress monitoring.
- Enhanced patient experience with development and implementation of patient-centered care initiatives.
- Coordinated with healthcare providers and external partners to offer comprehensive care solutions, addressing all aspects of patient health.
- Strengthened compliance with healthcare regulations through rigorous oversight and continuous education of clinical staff.
- Established metrics for tracking clinical performance, identifying trends and areas for improvement.
- Implemented new clinical training programs, leading to improved staff competency and patient satisfaction.
- Fostered collaborative environment, encouraging interdisciplinary teamwork to enhance patient outcomes.
- Increased clinic efficiency by optimizing scheduling systems, reducing patient wait times and maximizing staff productivity.
- Implemented stress reduction programs for staff, leading to improved morale and reduced turnover.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Collaborated with manager to maintain daily operations.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Spearheaded and implemented new projects to expand scope of engagement.
- Developed policies and procedures for effective patient care.
- Coordinated patient treatment plans with interdisciplinary teams to optimize care delivery.
- Conducted regular performance evaluations and provided constructive feedback for staff development.
- Implemented training programs that enhanced team skills and improved service delivery efficiency.
- Facilitated effective communication between departments, enhancing collaboration on patient cases.
- Analyzed workflow processes to identify areas for improvement, leading to increased operational efficiency.
LPN Charge Nurse
National Church Residences
Cuyahoga Falls, OH
10.2010 - 08.2014
- Supervised STNA staff to ensure compliance with care protocols and safety regulations.
- Coordinated patient care plans, facilitating collaboration among interdisciplinary teams.
- Monitored patient conditions, assessing vital signs and reporting changes to medical staff promptly.
- Mentored STNA staff, providing guidance on best practices and professional development opportunities.
- Implemented infection control measures, enhancing overall patient safety within the facility.
- Evaluated patient outcomes to refine nursing practices and improve service delivery standards.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
- Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
- Served as charge nurse, caring for patients with serious illnesses.
- Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
- Provided compassionate end-of-life care, supporting patients and their families through difficult times.
- Promoted continuity of care by thoroughly documenting shift-to-shift communication in nursing reports.
- Developed strong relationships with patients'' families, keeping them informed of progress reports and collaborating on decisions regarding their loved ones'' healthcare plans.
- Maintained accurate medical records in accordance with established protocols, ensuring confidentiality of sensitive information at all times.
- Collaborated with interdisciplinary team members to optimize patient outcomes and deliver high-quality care.
- Streamlined medication administration processes for improved accuracy, reducing medication errors and ensuring patient safety.
- Coordinated timely admissions, transfers, and discharges for efficient bed utilization within the nursing unit.
- Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Delivered emotional support to patients and families during challenging times.
- Responded to patient requests with appropriate clinical and personal assistance.
- Provided patient education on health care issues and prescribed medications.
- Evaluated patient histories, complaints, and current symptoms.
- Coordinated patient transfers to other facilities.
- Reviewed patient history to verify conditions and current medications.
- Helped patients complete bathing, dressing and eating.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
Education
Certificate - Practical Nursing
Akron School of Practical Nursing
Akron, OH06-2010
Certificate - Practical Nursing
Akron School of Practical Nursing
Akron, OH06-2010
Skills
- Clinical training
- Staff scheduling
- Team supervision
- Clinical assessment
- Staff development
- Quality assurance
- Clinical instruction
- Staff education and training
- Patient education
- HIPAA
- Documentation requirements
- Direct patient care
- Clinical education
- EMR / EHR
- Patient care
- Multidisciplinary collaboration
- Process improvements
- Reporting requirements
- Suicide risk assessment
- Quality assurance controls
- Progress monitoring
- Indirect patient care
- Information protection
- Patient health education
- Multidisciplinary team collaboration
- Chronic disease management
- Patient assessments
- Unit leadership
- Organizing staff schedules
- Clinical skills
- Compliance with regulatory guidelines
- Improving clinical quality outcomes
- Unit supervision
- Medication dispensing
- Critical thinking
- Employee supervision
Certification
- LPN License: PN.140909-M-IV
Timeline
Clinical Supervisor
Kettering Health Medical Group
09.2024 - Current
Clinical Supervisor
Crystal Clinic Orthopedic Center
08.2014 - 09.2024
LPN Charge Nurse
National Church Residences
10.2010 - 08.2014
Certificate - Practical Nursing
Akron School of Practical Nursing
Certificate - Practical Nursing
Akron School of Practical Nursing