Kiana Tinto-Dahiru
Binghamton,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx
02.2023 - Current
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
Warehouse Associate
Amazon
03.2022 - 01.2023
- Prepared orders for shipment by systematically picking and packing merchandise.
- Checked packages and merchandise for damage and notified managers.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Dietary Server
Good Shepherd Communities
08.2021 - 02.2022
- Cultivated warm relationships with residents.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Caregiver
Freedom Care
11.2020 - 10.2021
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Staff Manager
Advanced Security Company Limited
05.2017 - 06.2020
- Managed over 30 security staff.
- Pursued every opportunity to increase staffing program success, from initial onboarding through continued positive employee relations and communication strategies.
- Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviors. (absent staff and swift relocation from non-sensitive areas to sensitive areas.
- Advised senior managers about employee-related issues and identifiable workforce trends.
- Improved staff absenteeism by 25%
- Led employee relations through effective communication, coaching, training and development.
- Assisted in creating bi-weekly work schedule for all employees.
Customer Service Representative
Green Dot
06.2016 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales by 10%.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor Of Fine Arts - Musicology And Ethnomusicology
University of Trinidad And Tobago
Trinidad 11.2019
Skills
- Computer Literate
- Flexible and Adaptable
- Self-Motivated
- MS Office
- Managing Office Supply Inventory
- Time Management
- Outstanding Customer Service
- Problem-Solving Techniques
- Team Player
- Effective Written and Verbal Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 plus staff members.
- Collaborated with team of 10 in the development of B.E.N (black empowerment network) at Amazon.com.
Certification
- Computer Literacy Office Environment and Software
- Introduction to Graphics
- Introduction to Adode Photoshop and Illustrator
Timeline
Package Handler
FedEx
02.2023 - Current
Warehouse Associate
Amazon
03.2022 - 01.2023
Dietary Server
Good Shepherd Communities
08.2021 - 02.2022
Caregiver
Freedom Care
11.2020 - 10.2021
Staff Manager
Advanced Security Company Limited
05.2017 - 06.2020
Customer Service Representative
Green Dot
06.2016 - 05.2017
Bachelor Of Fine Arts - Musicology And Ethnomusicology
University of Trinidad And Tobago
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