Kiana Whitley

• Processed applications for submission per request, ensuring timely and accurate handling.
• Provided the premium breakdown and adjustment of invoices for clients.
• Ensured accurate billing and processed all necessary documents for the requester.
• Consisted of the following: Life, Vision, STD, LTD, Medical etc. Experienced in contract rewrites, coding, creating policies and certificates via DocGen.

• Coordinated air export bookings, routing, and carrier confirmations to meet shipment schedules.
• Prepared export documentation, including AWBs, commercial invoices, and packing lists, for customs compliance.
• Monitored shipment status in forwarding systems and resolved exceptions with carriers and clients.
• Communicated daily with shippers, airlines, and overseas agents to maintain accurate export handoffs.
• Reviewed export instructions and documentation details to reduce errors and delays in cargo processing.
• Negotiated competitive rates with carriers to reduce transportation costs for clients.

• Answered phone calls and directed to appropriate departments to ensure efficient communication.
• Logged in hours for Drivers
• Made sure drivers arrive to the destination in a timely manner
• Ordered repairs for office equipment maintenance
• Prepared and mailed invoices for customers
• Recorded payment transactions in financial system
• Reviewed resumes and contacted qualified applicants
• Conducted in person and over the phone interviews
• Listed new employment positions via Indeed.

• Greeted customers as they arrived to the facility
• Assessed the dining room for availability and escorted guests to their desired location
• Greeted guests promptly, creating welcoming first impressions and smooth dining room entry.
• Managed waitlists and seating assignments to balance table flow and guest satisfaction.
• Coordinated reservations and walk-in arrivals using organized front-of-house communication.

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