Samantha Graybeal
Palm Bay
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excel in communication, problem-solving, and adaptability, ensuring seamless policy implementation and administration.
Overview
7
7
years of professional experience
Work History
Policy Administrator
Orion180 Home Insurance Company
FL
07.2025 - Current
- Managed policy documentation and compliance for insurance products.
- Coordinated communication between clients and underwriting teams.
- Analyzed policyholder data to identify coverage needs.
- Facilitated communication between various departments regarding policy-related matters.
- Reviewed existing policies for compliance with current regulations and standards.
- Contributed ideas for revisions or improvements based on feedback from staff members.
- Responded promptly to inquiries related to policy interpretation or implementation issues.
Customer Service Representative
Orion180 Home Insurance Company
Melbourne
12.2024 - 06.2025
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions in the company database.
- Provided training and mentorship to new team members on customer service protocols.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Server
Captain Hiram's Resort
Sebastian
02.2023 - 03.2025
- Provided excellent customer service in fast-paced catering environment.
- Managed food and beverage orders efficiently during events.
- Assisted in training new servers on service standards and procedures.
- Maintained cleanliness and organization of dining areas throughout events.
- Handled cash and processed payments accurately at the end of events.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Package Handler
UPS
Palm Bay
08.2022 - 03.2024
- Inspected packages for damage before processing shipments.
- Adhered to safety protocols during package handling operations.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages based on destination and delivery routes.
- Lifted and moved heavy packages safely and efficiently.
Line Cook/Prep Cook/Closing Manager
Me n Tito's Mexican grill
Melbourne
04.2020 - 07.2022
- Cooked and plated dishes according to restaurant recipes and standards.
- Maintained cleanliness and organization of kitchen workstations throughout shifts.
- Assisted in training new kitchen staff on proper cooking techniques.
- Operated kitchen equipment safely, adhering to health and safety regulations.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Line Cook/Trainer
Tijuana Flats Tex-Mex
Palm Bay
04.2021 - 01.2022
- Trained new line cooks on food preparation and cooking techniques.
- Ensured compliance with food safety and sanitation standards daily.
- Coordinated kitchen workflow during peak hours for efficiency.
- Maintained cleanliness of kitchen equipment and workstations throughout shifts.
- Fostered teamwork among kitchen staff to promote a positive environment.
- Collaborated with chefs and other kitchen staff members to identify areas of improvement for trainees.
- Trained and coached new team members.
Assistant Overnight Manager
McDonald's
Palm Bay
11.2019 - 06.2021
- Supervised overnight operations to ensure staff adherence to protocols.
- Managed inventory levels and restocked supplies as needed during shifts.
- Trained and mentored new employees on company policies and procedures.
- Resolved customer complaints effectively to maintain service quality standards.
- Provided support services such as cashiering or stocking shelves when necessary during busy periods.
- Maintained safe work and collaboration spaces for night employees.
Hostess
Sonny's BBQ
Palm Bay
02.2021 - 05.2021
Server
Downtown catering
Melbourne
02.2019 - 10.2019
- Provided excellent customer service in fast-paced catering environment.
- Managed food and beverage orders efficiently during events.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Set up and tore down event dining areas according to specifications.
- Maintained cleanliness and organization of dining areas throughout events.
- Communicated effectively with guests to address needs and preferences.
- Handled cash and processed payments accurately at the end of events.
Education
High school diploma -
Bayside High School
FLSkills
- Policy documentation
- Client communication
- Insurance knowledge
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Adaptability and flexibility
- Active listening
- Call center procedures
- Teamwork skills
- Multitasking
- Call center experience
- Professional telephone demeanor
- Relationship building
- Multitasking and organization
- Attention to detail
- Customer service
Additional Information
I have worked my way up in most of my jobs, and can adjust to any conditions. Very versatile to any workforce. Currently working on building my way up to my career.
Personal Information
Authorized To Work: US
Timeline
Policy Administrator
Orion180 Home Insurance Company
07.2025 - Current
Customer Service Representative
Orion180 Home Insurance Company
12.2024 - 06.2025
Server
Captain Hiram's Resort
02.2023 - 03.2025
Package Handler
UPS
08.2022 - 03.2024
Line Cook/Trainer
Tijuana Flats Tex-Mex
04.2021 - 01.2022
Hostess
Sonny's BBQ
02.2021 - 05.2021
Line Cook/Prep Cook/Closing Manager
Me n Tito's Mexican grill
04.2020 - 07.2022
Assistant Overnight Manager
McDonald's
11.2019 - 06.2021
Server
Downtown catering
02.2019 - 10.2019
High school diploma -
Bayside High School