Hi, I’m
Kiana Williams
San Antonio,TX
Summary
Dynamic professional with a proven track record at Maximus Call Center, excelling in customer service and problem-solving. Demonstrated ability to enhance team efficiency and foster collaboration, while maintaining a positive attitude. Skilled in multitasking and critical thinking, significantly improving operational efficiency without compromising detail. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
years of professional experience
Work History
Maximus Call Center
SEU
08.2022 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Designed engaging activities that encouraged critical thinking and problem-solving skills among students.
- Developed and implemented engaging lesson plans to keep learner attention.
- Developed and implemented classroom routines to address varying student needs.
- Completed CCR progress reports mid-term to notify CCR's of strengths and areas of improvement.
- Team Lead
- Assist With OJT/SEU Agents answering questions and directions with work instructions
Maximus Call Center
CSR
07.2020 - Current
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and provided backup support for organizational leadership.
- Answered constant flow of customer calls with minimal wait times.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
CVS/caremark
Cashier
01.2018 - 06.2018
Job overview
- Answered questions about store policies and addressed customer concerns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Samuel Clemens , Cibolo, TX
High School Diploma
05-2012
University Overview
- Honor Roll [2009-2012]
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Critical Thinking
- Excellent Communication
- Active Listening
- Problem Resolution
Timeline
SEU
Maximus Call Center
08.2022 - Current
CSR
Maximus Call Center
07.2020 - Current
Cashier
CVS/caremark
01.2018 - 06.2018
Samuel Clemens
High School Diploma
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