Charvesha Brady
Tampa,FL
Summary
Proven in enhancing patient satisfaction and first-call resolution rates at Maximus Call Center, I excel in HIPAA compliance and problem-solving. Skilled in medical billing and demonstrating compassion under pressure, my background ensures meticulous attention to claims processing and patient confidentiality, driving significant improvements in customer service efficiency.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Maximus Call Center
10.2021 - 09.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Claims Representative
Cigna
07.2020 - 09.2021
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Patient Billing Representative
CareCentrix
01.2019 - 06.2020
- Kept abreast of industry trends and changes in medical billing practices, ensuring continuous improvement to the department''s processes.
- Contributed to the development of policies and procedures related to patient billing operations, ensuring consistency across the organization.
- Provided exceptional customer service to patients, addressing billing inquiries promptly and professionally.
- Maintained compliance with federal, state, and local regulations governing patient billing practices to avoid fines or audits.
Education
Associate Of Business Administration -
Hillsborough Community College
Tampa, FL06.2023
Skills
- Insurance Verification
- Medical terminology knowledge
- Patient confidentiality
- Appointment Scheduling
- Claims Processing
- Medical billing knowledge
- HIPAA Compliance
- Multitasking and Organization
- EMR
- Problem-Solving
- Medical Billing
Timeline
Healthcare Customer Service Representative
Maximus Call Center
10.2021 - 09.2024
Claims Representative
Cigna
07.2020 - 09.2021
Patient Billing Representative
CareCentrix
01.2019 - 06.2020
Associate Of Business Administration -
Hillsborough Community College
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